Junior Customer Support Specialist

Junior Customer Support Specialist

REALITY GAMES POLSKA Sp. z o.o.

Offer parameters

3235

gross / hr.

contract of mandate (full-time)

full office work
junior • mid
valid for 17 days
(from 10 Apr)
Kraków, Stare Miasto
pl. Jana Nowaka-Jeziorańskiego 3

Technologies we use

Operating system

Windows

About the project

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months! 🎮
We’re also thrilled to announce the soft launch of our latest project - Monopoly World, a groundbreaking geolocation-based game! 🚀
As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).
It's a full-time, work-from-office position in the historical railway station building in Kraków.
Join Reality Games and help us shape the future of mobile entertainment! 🎮

Your responsibilities

  • Resolving player issues
  • Managing Discord and engaging with the community
  • Supporting in-game events and LiveOps
  • Optimizing support processes

Our requirements

  • Interest in community-driven games
  • At least 1-year of previous customer service experience
  • Strong communication skills, B2+ English
  • Bachelor’s/Master’s degree (or in progress)
  • A team player with a positive, can-do attitude

This is how we organize our work

This is how we work

in houseyou have influence on the choice of tools and technologiesyou have influence on the technological solutions appliedyou have influence on the product

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
Company

Development opportunities we offer

  • development budget
  • mentoring
  • technical knowledge exchange within the company

What we offer

  • Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills
  • Knowledge sharing - Employee development is key for us!
  • Fast-paced career - Professional growth opportunities, supported by a performance review process
  • Devices - You will have the proper resources you need for your work
  • Beautiful office - based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city
  • Flexible hours - Whether you are an early bird or late owl - we get you covered
  • Growth budget - Let us know if you need any books or other materials that will help you grow
  • Team gatherings - Take part in events with pizza, games, and snacks with a good company

Recruitment stages

  • 1.
    Let's Get Acquainted (up to 30 min)
  • 2.
    Building Trust, No Live Coding
  • 3.
    Meeting the Tech Gurus (up to 60 min)
  • 4.
    The Feedback Loop

REALITY GAMES POLSKA Sp. z o.o.

Reality Games is a fast-growing mobile gaming company with a focus on harnessing big data to create immersive, location-based gaming experiences.
I apply to:
REALITY GAMES POLSKA Sp. z o.o.
Kraków, Stare Miasto
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