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Offer summary
(Summary generated by AI based on the full job description)
A role is offered in a project delivering IT support to local and global users. Tasks include handling telephone and remote tickets and performing desktop and mobile device installs and upgrades. Key technologies are Windows 11, Microsoft 365, Microsoft Office and conferencing tools such as Cisco, Zoom and MS Teams. Responsibilities cover managing the global helpdesk hotline, liaising with systems teams, documenting procedures, reporting service KPIs and supporting AV (video, IPTV). Required 1–2 years of IT client support experience and advanced English and Polish.
from: 13 November 2026
to: 13 December 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:junior
working mode:full office
Kraków, Podgórze
Requirements
Expected technologies
Microsoft Office
Windows Server
Cisco
Optional technologies
CompTIA Security+
ITIL
Our requirements
- Minimum 1-2 years of IT client support experience within a business environment
- Strong familiarity with remote user support and resolution of support tickets
- Proficiency with Microsoft Windows 11, Microsoft 365, and Microsoft Office
- Experience troubleshooting and resolving hardware problems and conflicts
- Familiarity with Cisco video conferencing technology and collaboration tools such as Zoom and MS Teams
- Strong verbal communication skills and ability to work well in a team environment
- Advanced level of English and Polish language
- Ability to work 5 working days from office
Optional
- Any of the following certificates would be an asset: ITIL, Microsoft, CompTIA
Your responsibilities
- Providing first-class IT technical support to end users locally in Cracow and globally
- Managing the global helpdesk hotline function to ensure timely resolution of client calls
- Liaising with systems support personnel to ensure adequate coverage for the helpdesk hotline
- Assisting with the implementation of systems projects and upgrades as required
- Developing and documenting technology operational procedures and equipment
- Building and reporting on service KPIs proactively
- Supporting and troubleshooting audio-visual technologies such as video conferencing and IPTV
- Acting as a liaison between global systems technical staff and end-users during troubleshooting
About the project
We are looking for a Junior Desktop Support Technician to join our team based in the Cracow office. In this role, you will provide first-class IT technical support to end users both locally and across global locations. Your responsibilities will include troubleshooting and resolving support tickets via telephone and remote tools, as well as assisting with desktop and mobile device installations and upgrades. If you are passionate about technology and eager to learn while providing excellent client support, this opportunity may be the right fit for you.
Job Description
We are looking for a Junior Desktop Support Technician to join our team based in the Cracow office. In this role, you will provide first-class IT technical support to end users both locally and across global locations. Your responsibilities will include troubleshooting and resolving support tickets via telephone and remote tools, as well as assisting with desktop and mobile device installations and upgrades. If you are passionate about technology and eager to learn while providing excellent client support, this opportunity may be the right fit for you.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Junior Desktop Support Technician (f/m/x)
I apply to:
Sii Sp. z o.o.
Kraków, Podgórze
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