Junior Endpoint Administrator

Nasze wymagania

• You have at least one year of experience in IT, including a minimum of 6 months in a Service Desk or similar user support role
• You have a good command of English, enabling you to work comfortably with technical documentation and collaborate in an international environment
• You have strong knowledge of the Windows operating system and can effectively diagnose and resolve basic technical issues
• You also have a basic understanding of MacOS as well as Android and iOS mobile systems
• You have experience with endpoint management tools (e.g., Microsoft Intune, SCCM)
• You have basic scripting skills (PowerShell or Bash), allowing you to automate simple tasks and support system administration
• You're able to create and modify Group Policy Objects (GPO)
• You understand fundamental endpoint security principles, such as antivirus protection, data encryption, and access management
• You're open to working from our Rzeszow office for the first 3 months, after which a hybrid work model will be possible
• You're goal-oriented and able to effectively deliver assigned tasks
• You're committed to continuous development, actively learning new technologies and sharing knowledge with others
• You work well in a team environment
• You communicate effectively and are open to feedback, treating it as a key part of your professional growth

Twój zakres obowiązków

• Receiving, registering, and categorizing user requests (via phone, email, and ticketing system), while ensuring efficient handling in accordance with SLA standards
• Diagnosing and resolving technical issues, as well as providing ongoing user support for office software (e.g., Microsoft 365), operating systems, and peripheral devices
• Managing user accounts across systems (including Active Directory, Microsoft Exchange, VPN), ensuring correct permissions and access rights
• Installing, configuring, and maintaining workstations, printers, and mobile devices
• Administering and maintaining the endpoint environment (Windows/Mac) using MDM/UEM tools (e.g., Microsoft Intune, SCCM), including monitoring device health and management agents
• Preparing, updating, and distributing operating system images and software packages, as well as ensuring systems and applications remain up to date (updates and security patches)
• Creating and implementing configuration policies for endpoint devices (GPO, Intune, Endpoint Protection), and collaborating with the security team on device protection and incident response
• Developing and maintaining technical documentation and user knowledge bases, as well as documenting procedures
• Monitoring support tickets, reporting recurring issues, and proposing improvements within IT support processes
• Supporting the implementation of new endpoint tools and solutions across the organization

O projekcie

To oferujemy

• After the onboarding period, you will be able to work in a hybrid model
• You'll receive the tools necessary for your work, such as a laptop or/ and a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work-life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (250 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services

Benefity

• możliwość pracy zdalnej
• elastyczny czas pracy
• spotkania integracyjne
• brak dress code’u
• parking dla pracowników
• discount codes on G2A.COM
• Benefit platform - Motivizer

G2A.COM