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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support within the B. Braun Group. Key technical skills required are hardware, software knowledge, basic networking and advanced communication in English (B2) and German (C1). Responsibilities include handling service requests, troubleshooting technical issues, documentation, and team collaboration. The offer includes salary and benefits such as private medical care and co-financing sports activities.
Junior Global IT Service Desk Analyst - German Speaker
Company: B. Braun Business Services Poland Sp. z o.o.
from: 17 July 2026
to: 16 August 2026
6100 - 8000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:junior
working mode:hybrid
Poznań, Stare Miasto
Requirements
Operating system
Windows
Our requirements
- Educational degree/certificate in an information technology related field will be a plus
- Ability to analyze hardware and/or software problems
- Knowledge of computer systems, hardware, software and peripheral equipment
- Basic network skills
- Good verbal and written communication skills in English (B2 – upper intermediate)
- Very good verbal and written communication skills in German (C1 – Advanced)
- Ability and desire to keep up with changing and emerging technologies that affect the business
- Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
- Strong problem solving and analytical skills
- Flexibility to work in shifts and on weekends as needed
Your responsibilities
- Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
- Fulfill Service Requests from end users according to defined procedures
- Document client issues in our call tracking system
- Provide friendly, courteous, and quality communication to all end users throughout the support process
- Grow professionally through on-going training activities and continued learning
- Collaborate with organization counterparts and department team members to share knowledge and expertise
- Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
About the project
You’re an important part of our future. Hopefully, we're also a part of yours! Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.
What we offer
- What we offer: Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- extra social benefits
B. Braun Business Services Poland Sp. z o.o.
Jesteś ważną częścią naszej przyszłości. My też chcemy być częścią Twojej! B. Braun działa na rzecz ochrony i poprawy zdrowia ludzi na całym świecie. Ta wizja dotyczy również badań i rozwoju. Aplikuj, jeśli złożoność postrzegasz jako szansę, a jakość i zrównoważony rozwój są ważnymi kryteriami Twojej pracy. Chcemy wspólnie z Tobą pracować nad przyszłościowymi rozwiązaniami. W ten sposób tworzymy zrównoważoną opiekę zdrowotną – lokalnie, w regionie, w skali kraju i na całym świecie.
Wspólnie z Tobą. Na tym polega dzielenie się wiedzą.
This is how we work
Junior Global IT Service Desk Analyst - German Speaker
6.1k–8k zł / mth. (CoE)
I apply to:
B. Braun Business Services Poland Sp. z o.o.
Poznań, Stare Miasto
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.