Junior Infrastructure Engineer (with German)

Our requirements

• You are familiar with administering and maintaining cloud services, preferably STACKIT, Azure, AWS, or similar platforms.
• You have experience working with monitoring tools and understand best practices for customer communication and collaboration.
• You have knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
• You demonstrate strong organizational and task management skills.
• You have a proactive mindset and a willingness to continuously learn and develop new skills.
• You have worked with various operating systems and are comfortable using Linux/Unix command-line environments.
• Experience with highly available enterprise platforms is considered an advantage.
• Fluent knowledge of German language (B2+ level or higher).

Your responsibilities

• Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services and environments.
• Perform day-to-day operational and maintenance activities (RUN) to ensure service availability and stability.
• Communicate with customers through a ticketing system, following ITIL best practices for incident and service request management.
• Manage task priorities and coordinate assigned activities in accordance with agreed service levels (SLAs).
• Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalate issues when required.
• Work in cloud environments, and in text-based systems through command-line interfaces (CLI).
• Cooperate closely with other team members to troubleshoot incidents, resolve operational issues, and ensure service continuity.
• Participate in continuous improvement initiatives aimed at enhancing monitoring, operational processes, automation, and overall efficiency.

About the project

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• 1.
  Interview with the recruiter
• 2.
  Competency Tests/Language Verification
• 3.
  Video call with a manager
• 4.
  Final Decision

Capgemini Polska