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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support in an international environment focusing on resolving user technical issues and handling Microsoft 365, Active Directory, and end-user devices. Key responsibilities include managing tickets via Jira Service Portal, administering users and permissions in Active Directory, and supporting Dell hardware. Required skills include knowledge of Windows 11, Microsoft 365, ticketing systems, and proficiency in Polish and English communication.
from: 19 August 2026
to: 18 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:junior
working mode:full office
Warszawa, Mokotów
Requirements
Expected technologies
IT Service Desk
Active Directory
Microsoft Office
Windows Server
Optional technologies
macOS
Microsoft Azure
Multi-Factor Authentication
Operating system
Windows
Our requirements
- At least 6 months of experience in IT Service Desk, Help Desk, IT Support, or Technical Support
- Good knowledge of Windows 11 and Microsoft 365 (Office 365)
- Experience with Active Directory user and permission management
- Ability to troubleshoot and resolve hardware, software, and access-related issues
- Familiarity with ticketing systems and understanding of incident management and escalation processes
- Very good command of both Polish and English, enabling effective communication with users in an international environment
- Availability to work on-site in Warsaw
Optional
- Familiarity with Microsoft Azure and Multi-Factor Authentication (MFA)
- Knowledge of macOS
Your responsibilities
- Receiving, logging, and resolving technical issues reported by users through Jira Service Portal and Microsoft Teams
- Troubleshooting and resolving issues related to Windows 11, Microsoft 365, user access, and software applications
- Managing user accounts, groups, and permissions in Active Directory, while supporting user access and authentication processes
- Preparing, configuring, and supporting end-user hardware, including Dell devices and workplace equipment
- Analyzing incidents, resolving common technical issues, and escalating more complex cases to the appropriate support teams
- Supporting IT asset management activities, maintaining technical documentation, and assisting with hardware procurement and equipment tracking
About the project
Join an international IT Support team and help users resolve day-to-day technical issues in a dynamic business environment. In this role, you will be responsible for providing technical support, handling service requests, and ensuring a high level of user satisfaction. You will work with Microsoft 365, Active Directory, and end-user devices while supporting employees across different locations. Working closely with experienced IT professionals, you will contribute to the smooth operation of workplace technology and IT services.
It is an excellent opportunity to develop your technical skills and gain valuable experience in an international environment.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Junior IT Support Specialist (f/m/x)
I apply to:
Sii Sp. z o.o.
Warszawa, Mokotów
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