Junior IT Support Specialist
Offer summary

(Summary generated by AI based on the full job description)

The project focuses on IT support at GetResponse, involving hardware and software troubleshooting, management of MDM systems (Jamf Pro, Microsoft Intune), and administration of SaaS tools and licenses. Responsibilities include onboarding support, technical assistance, and cross-department cooperation. Required skills include macOS or Windows 11 knowledge, basic Active Directory and Office 365 experience, and B2+ level English. Benefits include private medical care, insurance, and language learning support.

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Junior IT Support Specialist

Company: GetResponse

from: 2 August 2026
to: 2 September 2026
5050 - 7150gross/ mth.contract of employment (full-time)
Salary details
basic salary
Offer parameters
level:junior
working mode:full office
Gdańsk, Oliwa
Gdańsk, Oliwaaleja Grunwaldzka 413View on map

Requirements

Expected technologies

MacOS
Jira

Optional technologies

Windows Server
Bash
Python
Active Directory
SharePoint
Claude
ChatGPT

Operating system

Windows
macOS

Our requirements

  • previous experience in an IT Support or Helpdesk role
  • working knowledge of either macOS or Windows 11
  • ability to effectively use knowledge bases and technical tools
  • quick learner approach with strong problem-solving skills
  • proficiency in technical English (min. B2+ written and spoken)
  • excellent command of the Polish language (native or near to native)
  • strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Optional

  • familiarity with Active Directory and Office 365 administration
  • experience with Windows Server administration, including Hyper-V and Microsoft Azure
  • hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
  • practical knowledge of macOS environments

Your responsibilities

  • troubleshooting and resolving hardware and software issues reported by GetResponse employees
  • maintaining and managing IT hardware
  • administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
  • managing SaaS tools and software licenses
  • assisting with the onboarding of new employees by preparing and configuring necessary IT resources
  • providing technical support and cooperation across various departments and teams
  • continuously developing technical skills and staying current with industry trends and best practices

About the project

Are you a tech-savvy problem-solver at the beginning of your IT career? Do you enjoy helping others and want to sharpen your skills in a supportive environment? If so, we’d love to have you on board as a Junior IT Support Specialist at GetResponse. Learn fast, grow strong, and join a team that values your curiosity and drive!

This is how we organize our work

This is how we work

in houseyou develop several projects simultaneouslyyou have influence on the choice of tools and technologiesyou have influence on the technological solutions appliedagile

Team members

3 people:support
Company

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • fruits
  • integration events
  • dental care
  • retirement pension plan
  • no dress code
  • video games at work
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone

Recruitment stages

  • 1.
    CV review stage
  • 2.
    Phone interview with a recruiter
  • 3.
    Final Interview with hiring manager

GetResponse

GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.
Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.

This is how we work

Junior IT Support Specialist
5k–7.2k zł / mth. (CoE)
I apply to:
GetResponse
Gdańsk, Oliwa
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