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Offer summary
(Summary generated by AI based on the full job description)
Project covers IT support for employees across a global organization. Work includes handling phone, e-mail and form requests and troubleshooting Windows, Microsoft 365 and Active Directory, computer hardware, mobile devices, printing and basic networking (VPN, Wi‑Fi). Responsibilities include independently resolving incidents, escalating when needed, participating in rollouts and hypercare, maintaining documentation and providing rotational on‑site support in the Szczecin office. Good English and availability for a two‑shift schedule are required.
from: 6 October 2026
to: 5 November 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior • mid
working mode:hybrid • full office
Szczecin, West Pomeranian
Requirements
Expected technologies
Active Directory
MS 365
Windows
Network basics
Hardware
Optional technologies
PowerShell
AutoHotkey
Our requirements
- Experience in IT support/ service desk, preferably in an international environment
- Very good English (spoken and written)
- Solid knowledge about IT systems in general (Windows, Microsoft 365, Active Directory)
- Good understanding of computer hardware and workplace IT technologies
- Network basics (VPN, Wi-Fi, connectivity troubleshooting)
- Availability to work in a 2-shift model (08:00–16:00 and 14:00/15:00–22:00/23:00) Monday-Friday
- Ability to explain technical aspects to non-technical users in a simple and clear way
- Strong organizational skills with a structured and systematic approach to work
- Ability to collaborate effectively across teams and cultures in a global environment
- Proactive and improvement-oriented mindset
Optional
- Experience with automation or scripting (e.g. PowerShell, AutoHotkey)
- Basic knowledge of ITIL
Your responsibilities
- Provide IT support to Coloplast employees worldwide via phone, e-mail, and request forms
- Troubleshoot complex issues related to computers, mobile devices, printing, IT systems, user accounts, and access management
- Resolve incidents and requests independently, including complex cases with extended permissions
- Ensure all calls and emails are logged accurately within the ticketing system
- Contribute to DD&IT initiatives such as testing, transitions, go-lives, and hypercare activities
- Escalate more complex cases to the relevant DD&IT teams with clear, complete information
- Provide on-site IT support to colleagues in our Szczecin office as part of the PitStop rotation
- Support continuous improvement through knowledge sharing, keeping documentation up to date, and identifying improvement areas
About the project
As a (Junior) IT Supporter, you'll support Coloplast employees worldwide, solving a broad range of IT issues and taking ownership from first contact through to resolution. You'll contribute to service improvements, develop expertise in dedicated knowledge areas, and actively participate in DD&IT initiatives. Working with both global and local colleagues, you'll provide remote support to users across the organization as well as on-site assistance in our Szczecin office, making sure issues are resolved efficiently, escalations are high-quality, and services keep running smoothly.
About the department
- Global IT Support team serves as the single point of contact for more than 17,000 users across the Coloplast organization, supporting all sites and functions globally. At Coloplast Business Centre in Szczecin we support colleagues worldwide, ensuring fast restoration of IT services and protecting business continuity. Our work combines high-quality remote support with local on-site assistance (PitStop), and close cooperation across our Digital, Data & IT area.
What we offer
- Employment contract, with 3 month probationary period
- Hybrid and onsite work from our office in Szczecin
- Shift working hours: 08:00–16:00 CET and 14/15:00–22/23:00 CET (based on monthly watch plan)
- International work environment with Scandinavian culture
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal training available in CPBC Academy
- Great company events
- Sports card
- Private medical care
- Restaurant card
- Holiday bonus and occasional cards
- Modern workplace
- No dress code zone
- Delicious coffee and fresh fruits
- Transportation co-funding
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- fruits
- integration events
- dental care
- no dress code
- coffee / tea
- leisure zone
- meal passes
- holiday funds
- sharing the commuting costs
- charity initiatives
Coloplast Business Centre Sp z o.o.
Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, P&C, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!
(Junior) IT Supporter
I apply to:
Coloplast Business Centre Sp z o.o.
Szczecin, West Pomeranian
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By clicking the "Apply" or "Apply Now" button or by sending a recruitment application otherwise to Coloplast Business Center Sp. z o.o., you agree for processing of your personal data for recruitment purposes in accordance with art. 6 par. 1 point b and f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). You also agree to the processing of personal data included in the application form for future recruitments by Coloplast Business Center Sp. z o.o.
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