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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support focusing on resolving hardware and application incidents. Knowledge of German and English at B2 level is required. Responsibilities include handling tickets, user communication, escalating complex issues, and collaborating with technical teams. The job requires shift work including nights. Benefits include medical care, training, life insurance, and flexible working hours.
from: 14 July 2026
to: 13 August 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior
working mode:hybrid
Katowice, Silesian
Requirements
Your responsibilities
- Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
- Following instructions when dealing with incidents
- Communicating with users in German and English
- Escalating more complex problems to the 2nd line of support
- Collaborating with other technical teams
Our requirements
- Knowledge of German and English at least at B2 level
- Willingness to develop IT skills
- Well-motivated team player with communication skills
- Working according to the procedures
- Working hours: Shift Hours (including night shifts)
Additional Information
Regardless of the feedback we come back to our candidates.
If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:
„I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”
All information about salary range and its additional components will be provided during 1st stage of recruitment process.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
What we offer
- BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
- DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- employee referral program
Recruitment stages
- 1.a short phone call with a recruiter (30 min max)
- 2.one-hour long interview on Teams
Sopra Steria Polska Sp. z o.o.
Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.
Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.
The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.
Junior Service Analyst with German
I apply to:
Sopra Steria Polska Sp. z o.o.
Katowice, Silesian
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