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Offer summary
(Summary generated by AI based on the full job description)
The project involves first-line IT support for office and retail store environments, covering hardware, software, POS systems, and basic networking. Responsibilities include troubleshooting basic IT issues, handling incidents, cooperating with 2nd line support, documenting tickets, and assisting with asset management. Required skills are Windows OS knowledge, basic networking, and English proficiency. Benefits include private healthcare, sports subsidies, and career growth in IT.
from: 17 June 2026
to: 17 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior
working mode:hybrid
Poznań, Jeżyce
Requirements
Operating system
Windows
Our requirements
- Shift-based work (including weekends)
- On-site work (office-based) with occasional flexibility
- 0–2 years of experience in IT Support, Service Desk, or similar role (or strong motivation to start in IT)
- Basic knowledge of Windows OS and common IT tools
- General understanding of IT hardware and basic networking concepts
- Willingness to learn and develop technical skills
- Ability to follow procedures and work in a structured environment
- Good communication skills and positive, user-oriented attitude
- Focus on delivering good user experience and building positive relationships
- Basic organizational skills
- English proficiency (min. B1/B2)
Optional
- First experience with ticketing systems
- Basic knowledge of Active Directory or Microsoft 365
- Interest in ITIL or IT service management concepts
- Experience in customer service or working with end users
Your responsibilities
- Providing first-line support for IT incidents and service requests (hardware, software, access issues)
- Diagnosing and resolving basic technical problems or escalating more complex issues to senior team members
- Supporting office and retail store environments (POS systems, IT equipment, basic network issues)
- Following standard procedures and using knowledge base articles to resolve common issues
- Communicating with users in a clear, friendly, and professional manner, ensuring a positive support experience
- Keeping users informed about ticket status and managing expectations effectively
- Building positive relationships with users and contributing to a strong, user-focused Service Desk image
- Cooperating with 2nd line support and external vendors when needed
- Updating tickets in the system and ensuring proper documentation of incidents
- Contributing to knowledge base by suggesting improvements and documenting solutions
- Supporting IT equipment setup and basic asset management tasks
About the project
This role focuses on providing first-line technical support and building foundational IT support skills in a dynamic environment. You will assist users with everyday IT issues, learn from more experienced team members, and contribute to maintaining high service quality across office and retail store environments. Beyond resolving technical issues, you will play an important role in delivering a positive user experience and building a friendly, professional image of the Service Desk.
Bias and Equal Opportunity Statement
At Dealz Poland Sp. Z o.o., we believe in creating a workplace free from discrimination, where every candidate has equal opportunities regardless of gender, age, background, religion, sexual orientation, gender identity, health status, or any other personal characteristic.
We encourage all individuals who meet the requirements to apply, including those from underrepresented social groups. We make every effort to ensure that our recruitment process is objective, transparent, and free from bias.
If you have specific needs during the recruitment process (e.g., accessibility requirements), please let us know — we will be happy to accommodate and adjust the process accordingly.
What we offer
- Opportunity to start and grow your career in IT
- Support from experienced team members and structured onboarding
- Stable employment
- Attractive remuneration conditions
- Clear development path within Service Desk and IT structures
- Friendly and supportive working atmosphere
Benefits
- sharing the costs of sports activities
- private medical care
- no dress code
- coffee / tea
- drinks
- extra social benefits
Dealz Poland Sp. z o.o.
Dealz is an international retail chain that is part of the Pepco Group.
We opened our first store in Poland in February 2018 in Swarzędz near Poznań.
There has never been a store like this before!
Dealz stores in Poland offer customers a wide range of food products, household goods, drugstore items, and cosmetics from well-known brands — all at great prices, always.
Junior Service Desk Specialist
I apply to:
Dealz Poland Sp. z o.o.
Poznań, Jeżyce
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