The role
This role is a great opportunity for someone at the beginning of their professional journey who wants to grow in both software development and software testing. You will join an Agile team creating software solutions that support advanced hearing instrument systems. You do not need to be an expert in both areas from day one. What matters most is your willingness to learn, collaborate, build quality software, and take ownership step by step.
You will be involved in the full product lifecycle, from understanding user needs and shaping user interfaces to implementing, testing, and maintaining software solutions. You will work closely with developers, testers, Product Owners, Scrum Masters, and other stakeholders across multiple sites and cultures. Modern AI tools and technologies will support your learning, productivity, quality focus, and continuous improvement.
Consumer Success Specialist - with a focus on service operations and AI-powered support solutions
When you become part of Demant, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication.
Join Demant as a Consumer Success Specialist and play a key role in driving and continuously strengthening our innovative support setup for hearing aid users. This is not a typical customer support role - it’s a strategic, data-driven position focused on orchestrating support delivery, optimizing processes, and enhancing consumer experience across markets.
The Consumer Success team is an integral part of Global Service within Demant's Hearing Aid group. We are a team dedicated to providing exceptional support for our hearing aid users worldwide.