L1 Service Desk Agent with Czech or Slovak

Our requirements

• To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:
• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in Czech or Slovak and English (written and spoken). Ability to communicate effectively with customers from diverse backgrounds.
• Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

Your responsibilities

• As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:
• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll escalate problems according to protocol, keeping customers informed and satisfied every step of the way.
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

Pay Transparency Statement

What we offer

• Contract of employment
• Over 8000 industry recognized trainings
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Life insurance, Private medical care, Sport card
• 26 days of holiday regardless seniority,
• Possibility of hybrid work (1 day from the office) after the initial training phase.
• Employee referral programme

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• employee referral program

Diebold Nixdorf