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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on managing and optimizing the Lead-to-Order (L2O) process in an international business setting. Core technologies and tools are Salesforce and SAP, with advantageous experience in CPQ, Jira, ARIS and Celonis. Responsibilities include ownership and development of L2O areas, process harmonization and standardization, translating business needs into digital solutions, product backlog prioritization, defining user stories and acceptance criteria, partnering with Salesforce and SAP teams, monitoring KPIs/PPIs, and facilitating workshops and stakeholder alignment. Offered extras include a fixed bonus (e.g., quarterly/annual), business trips, and a health and development benefits package.
from: 23 September 2026
to: 23 October 2026
16 000 - 22 000 złgross/ mth.contract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
work trips
Offer parameters
level:mid
working mode:remote • hybrid
Katowice, Silesian
Requirements
Expected technologies
SAP
Salesforce
Our requirements
- Qualification: You hold a university degree in Business, Information Technology, Business Informatics, or a comparable field.
- Experience: You bring several years of experience in Business Process Management, CRM, Digital Transformation, or a related area, including ownership and optimization of business processes in an international environment.
- Know-how and skills: You have strong expertise in Product Ownership, Backlog Management, Agile Solution Delivery, Salesforce, SAP-integrated processes, and Lead-to-Order process management, with the ability to translate business requirements into scalable digital solutions and drive measurable improvements through data and KPIs.
- Nice to have: Experience with Jira, ARIS, Celonis, and CPQ solutions is considered an advantage.
- Personality: You stand out through your data-driven mindset, passion for digital transformation and continuous improvement, excellent stakeholder management capabilities, and ability to influence and collaborate effectively across a global matrix organization.
- Language skills: You communicate confidently in English, both written and spoken, and can effectively facilitate discussions with diverse international stakeholders.
- Application: Please send your CV in English as the Hiring Manager is a native english speaker.
Your responsibilities
- Own and continuously develop assigned Lead-to-Order (L2O) process areas across the end-to-end lifecycle.
- Drive process harmonization, standardization and governance across multiple markets and business units.
- Act as the key link between business teams and IT, translating strategic objectives into scalable processes and digital solutions.
- Own and prioritize the process and product backlog, ensuring delivery focuses on the highest-value business outcomes.
- Define business requirements, user stories and acceptance criteria, supporting agile solution delivery.
- Partner closely with Salesforce and SAP teams to evolve business capabilities and improve user experience.
- Monitor process performance through KPIs and Process Performance Indicators (PPIs), identifying opportunities for optimization and value creation.
- Use business insights and process analytics to drive continuous improvement and operational excellence.
- Facilitate workshops, align stakeholders and drive decision-making across Sales, Marketing, Customer Service, IT and local market organizations.
- Contribute to the long-term roadmap for Lead Management, Opportunity Management, Offer Management, Pricing, Incentive Management, Contract Management, Customer Account Management and CPQ capabilities.
This is how we organize our work
This is how we work
in house
Team members
project manager
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
As L2O Process Manager, you will shape and continuously improve the way Vaillant Group manages its Lead-to-Order processes across international markets. Acting as the global process and product owner for your assigned process domains, you will ensure business processes, digital capabilities and performance management work seamlessly together to deliver measurable business value.
What we offer
- Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries.
- Health & Wellness support: private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces.
- Time off & balance: additional paid 2 days off and subsidies for recreation.
- Financial perks: up to 30% discount on company products, support for commuting and eyewear.
- Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects.
- Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group.
Development opportunities we offer
- assistance in preparation to public speeches
- conferences abroad
- conferences in Poland
- development budget
- external training
- intracompany training
- mentoring
- soft skills training
- space for experimenting
- substantive support from technological leaders
- support of IT events
- technical knowledge exchange within the company
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- corporate products and services at discounted prices
- integration events
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- holiday funds
- sharing the costs of holidays for kids
- employee referral program
- opportunity to obtain permits and licenses
- extra leave
VAILLANT GROUP BUSINESS SERVICES POLAND Sp. z o.o.
The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 17,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.
Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.
Having a global team of 17,000 colleagues and more than 70 nationalities. And enabling many of them to work flexibly when needed.
Both count. Both are us.
This is how we work
L2O Process Manager
16k–22k zł / mth. (CoE)
I apply to:
VAILLANT GROUP BUSINESS SERVICES POLAND Sp. z o.o.
Katowice, Silesian
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