Lead of DOME PE Europe

Our requirements

• Strong analytical and troubleshooting skills, with proven triage capability under pressure; excellent knowledge of the project lifecycle and group strategy.
• Deep understanding of technology layers: application, storage, OS, network, database, and infrastructure; demonstrable experience in Agile/DevOps environments and hands-on technical application support.
• Excellent communication skills, able to lead technical conversations and efficiently manage crisis calls; experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
• Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble; expertise in incident and problem management.
• Technically progressive, with exposure to cloud, containerisation, and automation technologies.
• Experience supporting multiple services across the Production Engineering world, experience in the Payments domain is a strong advantage.
• Ability to quickly learn and understand complex environments.

Your responsibilities

• Partner with the EU Regional Production Engineering Lead who manages teams in Krakow, ensuring service levels are maintained.
• Provide Europe regional coverage for Payments related production escalations, ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
• Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels.
• Collaborate effectively with AP and NA Domestic and Emerging Payments Production Engineering lead counterparts.
• Assist in building, recruiting, and retaining a high-calibre, diverse team, fostering an environment of continuous improvement and engineering meritocracy.
• Implement and manage a 24x7 follow-the-sun support model, drive improvements in monitoring, alerting, incident management, capacity management, and service quality.
• Provide hands-on technical leadership and be comfortable engaging directly with technical challenges, provide thought leadership to drive the transformation towards a global, modern, SRE-type operating model.
• Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT; manage relationships with business stakeholders, including during crisis situations.

About the project

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• 1.
  Online assessment
• 2.
  Phone interview
• 3.
  Job interview
• 4.
  Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.