Learning Service Delivery Coordinator

Our requirements

• Experience coordinating training, learning operations or service delivery activities (preferably in cybersecurity or risk functions).
• Strong understanding of training and awareness methods, process management, and service optimisation.
• Proven ability to work with diverse stakeholders across multiple teams and levels of seniority.
• Skilled in data analysis, reporting, and problem solving with attention to detail.
• Experience using Microsoft Office suite (especially Excel and PowerPoint) and collaboration / learning tools such as SharePoint, Degreed, Workplace.
• Demonstrated track record of process improvement and workflow automation.
• Excellent written and spoken English.
• Strong organisational skills and ability to manage multiple priorities effectively.
• Confident stakeholder management and clear, professional communication style.
• Analytical mindset with the ability to transform data into meaningful insights.
• Calm under pressure, proactive, and committed to continual service improvement.

Optional

• Knowledge of cybersecurity certification and accreditation processes.
• Ability to create clear presentations and data visualisations for senior audiences.
• Experience with task management tools (e.g. JIRA, Monday.com, MS Project).
• Basic understanding of cybersecurity, technology, or data protection principles.

Your responsibilities

• Manage day to day operations of the learning service, ensuring requests are logged, reviewed, and fulfilled within agreed timelines and quality standards.
• Coordinate activities between vendors and internal stakeholders to align priorities and maintain clear ownership through the service lifecycle.
• Manage the service backlog and delivery pipeline, tracking volumes, status, and bottlenecks while supporting capacity planning and prioritisation.
• Own colleague communications throughout the process — providing clear updates and consistent messaging to ensure a positive user experience.
• Track and mitigate operational risks and issues, escalating and driving resolutions to ensure service continuity.
• Partner with cybersecurity teams to capture training and certification needs aligned to role requirements and strategic priorities.
• Coordinate with internal stakeholders such as learning platform owners, SMEs, and programme leads to validate requirements and remove delivery blockers.
• Support service planning, including demand forecasting, learning schedules, and communication cycles.
• Collect and maintain accurate service data to enable robust operational oversight.
• Produce MI and reporting (weekly / monthly) covering volumes, cycle times, completion rates, and exceptions.
• Identify and implement process improvements, including standardised templates, clear handoffs, and automation to enhance service efficiency and accuracy.
• Contribute to skills mapping and learning content maintenance across collaboration platforms (SharePoint, Degreed, Workplace).

About the project

This is how we organize our work

This is how we work on a project

• Continuous Integration
• documentation
• issue tracking tools

What we offer

• Flexible cooperation model
• Hybrid work setup –6x/msc from the office in Kraków - remote days available depending on the client’s arrangements
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

Development opportunities we offer

• development budget
• external training
• intracompany training
• mentoring
• technical knowledge exchange within the company

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Mindbox Sp. z o.o.