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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on building and maturing a service management discipline within global IT supporting production. Required skills include practical IT Service Management knowledge and familiarity with models like CSDM and tools such as ServiceNow (preferred). Responsibilities include leading a distributed team through role and operating-model change, governing and improving processes: Change Enablement, Problem Management, Service Request, Knowledge and Configuration, implementing service ownership and governing the service catalogue, and driving service level and supplier management. The role demands strong stakeholder alignment, coaching skills and collaboration with operations and transformation teams.
Manager - IT Service Management
Company: Danish Crown GBS Sp. z o.o. .
from: 27 October 2026
to: 26 November 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Kraków, Prądnik Biały
Requirements
Operating system
Windows
Our requirements
- Proven people leadership experience with direct responsibility for developing individuals, managing performance and building a team
- Experience leading a team through change, whether new roles, new ways of working or a new operating model
- Experience leading colleagues across countries and locations
- Solid working knowledge of IT Service Management, enough to set direction, shape process design and challenge constructively
- A bachelor's or master's degree in IT, business, service management or a related field, or equivalent relevant professional experience
- Strong stakeholder management skills, with the ability to align teams you do not manage around common standards and drive adoption through credibility rather than authority
- Fluent English, written and spoken, at C1 level or higher (CEFR)
- Comfortable leading specialists without being the deepest expert in the room
- Clear and pragmatic, particularly when the direction is not yet obvious
- Patient with people and persistent with processes
Optional
- ITIL certification or equivalent structured service management knowledge
- Experience with ServiceNow or another enterprise ITSM platform
- Experience with Enterprise Service Management, service governance, CSDM or related service modelling concepts
- Experience from a complex or production-critical enterprise environment
- A Scandinavian language or Polish in addition to English
Your responsibilities
What you will be doing
What the team is responsible for
Some of this is established today, some are still being defined, and some you will build.
Foundation service definition, common standards and transformation sit in Foundation Services & Transformation, which the team works closely with. Your first priorities will be agreed with the Service & Operations leadership team.
About the project
Service management at Danish Crown reaches from office IT to the systems that keep production running around the clock. The discipline exists, but not yet at the maturity we need, and building it is what this role is for.
This is first and foremost a people leadership role. The team is already in place, but this is not a caretaker job. Most of your colleagues are experienced IT professionals moving into service management from other roles, and they need a leader who can set clear direction and build their capability. Your success will be measured by how strong and independent the team becomes.
This team sets and governs the standard; it does not run the operation. Execution sits with the operational and delivery teams, so a large part of the job is driving adoption across teams you do not manage.
You will also help define the mandate itself. Global IT's operating model is still taking shape, and the exact boundary between your team and the operational teams is something you will help draw rather than inherit.
Work location and travel
This role is requires regular onsite presence (100% office). Your team is located across Denmark, Sweden and Poland, while the Service & Operations leadership team is based in Randers. You should therefore expect regular travel to Randers and other team locations, as well as occasional visits to our sites and factories.
Interested?
If you would like to know more about the role, please contact Nicolai Bæklund, Senior Manager, Service & Operations, at [email protected] or +45 21 64 85 46.
We review applications on an ongoing basis and close the position once we have found the right person, so please apply as soon as possible.
What we offer
- A seat in the Service & Operations leadership team, with real influence over how our operating model is defined, not only over how it is executed
- Broad exposure across a global IT organization and a production-critical business
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- dental care
- coffee / tea
- pre-paid cards
- employee referral program
- extra leave
Danish Crown GBS Sp. z o.o. .
We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.
Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.
GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.
Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.
Better food. Brighter future
This is how we work
Manager - IT Service Management
I apply to:
Danish Crown GBS Sp. z o.o. .
Kraków, Prądnik Biały
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