Medical Software Engineer - Complaint Handling
Offer summary

(Summary generated by AI based on the full job description)

The project involves HIS/LIS systems, middleware, medical data and apps focused on medical software quality. Key requirements include the ability to read source code in multiple languages and conduct software issue analysis across on-premise, cloud, and mobile environments. Responsibilities include handling complaints and root cause analysis without fixing bugs, along with automation and monitoring tasks. Skills in data analytics and English communication are essential.

Medical Software Engineer - Complaint Handling

Company: Roche Diagnostics

from: 29 May 2026
to: 28 June 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Operating system

Windows

Our requirements

  • A degree in computer science or an IT related field.
  • 2+ years of work experience in the area of Software engineering or IT support related functions is desired
  • Solid IT skills, especially the strong foundational ability to navigate and read source code in multiple languages, with an eagerness to learn complex system dependencies quickly
  • Strong communication skills in English (written and spoken)

Optional

  • Automation skills and experience with data analytics are a plus

Your responsibilities

  • You are accountable for handling medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps,...).
  • You independently manage standard cases through their lifecycle, while partnering with senior colleagues to navigate complex or critical safety issues. For cases that cannot be directly resolved, you take ownership of transfering to the development department.
  • You act as a technical expert for case resolution, using your ability to read and understand source code to identify the root cause factor of software malfunctions.
  • You will be responsible for the timely communication of essential quality-related information and supporting initiatives to stakeholders in close collaboration with senior colleagues
  • You use your automation and data analytics skills to enhance the case handling process and proactively monitor product performance data

About the project

As a Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, apps, and algorithms.
Joining the Digital Solutions Chapter means working in a highly transversal software environment, giving you the opportunity to engage with cutting-edge technologies and diverse programming languages for both on-premise and cloud-based software.
Your core mission will be to act as a focused investigative detective. Supported by senior experts, you will dive into code and logs to untangle software issues, growing your expertise in both cutting-edge IT and medical compliance frameworks. While your focus is on root cause analysis, you will not be responsible for the final bug fixes. This role is set within an Agile environment where your innovative ideas and proposals are highly valued, contributing directly to a team focused on continuous improvement.
At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

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Company

What we offer

  • Employment contract (Umowa o pracę),
  • Annual bonus payment based on your performance;
  • Private healthcare ( LuxMed packages) and group life insurance (UNUM);
  • Training, language courses, and diversified career paths are available
  • Recharge Days (2 days off per quarter)
  • Take time Program (up to 3 months of leave to use for any purpose)
  • Flex Location (possibility to perform our work from different places in the world for a certain period of time)
  • Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
  • Stock share purchase additions;
  • Yearly sales of company equipment and many more!

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • flexible working time
  • integration events
  • retirement pension plan
  • no dress code
  • coffee / tea
  • drinks
  • parking space for employees
  • extra social benefits

Roche Diagnostics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

This is how we work

Medical Software Engineer - Complaint Handling
I apply to:
Roche Diagnostics
Warszawa, Masovian
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