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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on Private Banking systems supporting wealth management solutions. Key technical requirements include IT support, DevOps, SRE, ITIL, ServiceNow, SQL along with familiarity with Microsoft Dynamics, AWS, Azure, Java, Linux. Main responsibilities cover production support of PB Client Onboarding and Reporting systems, incident management, and collaboration with DevOps and SRE teams. Benefits include medical care, Multisport, Pluralsight access, and flexible working hours.
from: 30 June 2026
to: 30 July 2026
21 840 - 26 460 złnet (+ VAT)/ mth.B2B contract (full-time)
15 700 - 18 900 złgross/ mth.contract of employment
Offer parameters
level:mid
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
SQL
Microsoft Dynamics
Java
Optional technologies
AWS
Azure
Operating system
Linux
Our requirements
- At least 2 years of experience in IT support, DevOps, SRE, or ITIL-related roles.
- Solid understanding of Incident management, problem resolution, and ServiceNow workflows.
- Knowledge of SQL, databases, and basic troubleshooting.
- Familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux is a plus.
- Experience managing incidents, problems, and change requests in a GSD environment.
- Prior experience or relationships within HSBC, especially within private banking environments, is advantageous.
- Team-oriented attitude with excellent collaboration skills.
- Risk awareness and a proactive approach to issue mitigation.
- Curious mindset with a desire to understand and root out issues effectively.
- Communicative English.
Optional
- Experience in IT support, DevOps, or SRE roles.
- Knowledge of cloud platforms such as AWS or Azure.
- Certifications or training related to ITIL or incident management.
Your responsibilities
- Provide production support for the PB Client Onboarding and PB Client Reporting systems.
- Analyze incidents and collaborate with development teams to resolve issues promptly.
- Manage Incidents and Problem Records within ServiceNow, ensuring root cause identification and resolution.
- Support ongoing technical and process improvements in partnership with Support colleagues, DevOps, and SRE teams.
- Respond to system alerts and take appropriate corrective actions.
- Support weekend releases and system maintenance as required, including non-office hours.
- Participate in incident escalations, troubleshooting, and documentation to facilitate operational efficiency.
About the project
Empower Private Banking Systems — deliver seamless support for cutting-edge wealth management solutions!
Kraków-based opportunity with hybrid work model (2 days in office, 3 days remote).
As a Mid-Level IT Support Specialist, you will be working for our client, a leading provider of private banking solutions within the bank's Global Private Banking environment. You will play a vital role in ensuring smooth operations and high availability of client onboarding and reporting systems, directly impacting secure and efficient wealth management services for clients worldwide. This is your chance to drive operational excellence and grow your career in an innovative financial technology setting.
This is how we organize our work
This is how we work
in houseyou develop several projects simultaneouslyagile
This is how we work on a project
- TDD
- Continuous Deployment
- Continuous Integration
- test automation
- unit tests
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDS’s Whistleblower Procedure
📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
What we offer
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Access to Pluralsight
- Flexible hours
Benefits
- sharing the costs of sports activities
- private medical care
- flexible working time
- fruits
- integration events
- corporate gym
- saving & investment scheme
- no dress code
- coffee / tea
- drinks
- christmas gifts
- birthday celebration
- sharing the costs of a streaming platform subscription
- access to +100 projects
- access to Pluralsight
Recruitment stages
- 1.online interview
- 2.online interview
ITDS Polska Sp. z o.o.
ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.
This is how we work
Mid-Level IT Support Specialist – Private Banking Systems
15.7k–18.9k zł / mth. (CoE), 21.8k–26.5k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Kraków, Lesser Poland
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Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj:
https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
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