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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on IT support and incident management in a fast-paced environment. Knowledge of ServiceNow for ticket handling is required. Responsibilities include troubleshooting hardware and software issues, liaising with vendors, installing equipment, and providing AV and conference support using MTR and Cisco Rooms. Duties also cover user account management and change documentation.
Onsite IT-Technician
Company: Stefanini NV
from: 23 July 2026
to: 22 August 2026
8610 - 8639 złgross/ mth.agency agreement (full-time)
Offer parameters
level:mid
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Operating system
Windows
Our requirements
- Your Technical Expertise Includes:
- You have the essential knowledge of:
- Operational ICT procedures and processes regarding the delivery of contracted services.
- ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
- You are familiar with the System Management tools like ServiceNow for ticket handling.
- You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
- You have approximately 2 years of experience in the domain.
- You are fluent in Polish and English.
- Your Personal and Interpersonal Skills Include:
- You have strong ability to address business challenges and opportunities with customer focus;
- You have analytical thinking skills and creative approach to problem solving;
- You have excellent communication skills;
- You are a good team member and collaborator.
Your responsibilities
- Provide support that consistently meets or exceeds Customer expectations;
- Identify, analyze, and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights, security and systems groups;
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all managed devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and third-party vendors for technical assistance;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Move workstations, peripherals and telecommunications equipment, as required;
- Order, receive and provide all required equipment, materials and third-party vendor services to implement IMAC's;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
- Test completed IMAC's and verify acceptance by end user;
- Document changes to inventory use and configuration;
- AV and Conference support with software such as MTR or Cisco rooms.
About the project
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
Please note: Most benefits apply to both permanent and fixed-term (1-year) contracts. Some benefits, such as bike leasing or additional vacation days for long-term employees, are linked to the length of employment and may be granted on a pro-rata basis.
Join us and enjoy a supportive, dynamic, and multicultural work environment where you can grow and make a difference!
What we offer
- Full-time employment;
- Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
- Premium private medical healthcare, which includes dental care and insurance policy for international travel;
- And up to 4 extra days of paid holidays per year!
Stefanini NV
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Onsite IT-Technician
8.6k–8.6k zł / mth.
I apply to:
Stefanini NV
Warszawa, Masovian
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