Onsite IT technik

Nasze wymagania

• Experience in the IT field, ideally including the provision of face-to-face (F2F) technical support.
• Advanced knowledge of user workstation environments: Windows, Office, Teams, SharePoint, and OneDrive.
• Ability to learn quickly and adapt to new technologies and environments.
• Strong communication skills and effective problem-solving abilities.
• Ability to work both independently and as part of a team.
• Category B driver’s license.
• Application of in-depth professional knowledge to resolve both routine and complex business issues within established guidelines.
• Work on problems or projects of varying complexity and scope.
• Independent judgment exercised within broadly defined policies and procedures to identify and select solutions.
• Potential to act as a team or project lead, providing direction for team activities and facilitating information verification and team decision-making processes.
• Ability to handle most complex or unique situations.
• Technical English proficiency.
• Required years of experience: 5–8.

Twój zakres obowiązków

• Providing on-site technical support.
• Communicating with customers and addressing their requests.
• Reinstalling operating systems.
• Handling warranty and post-warranty repairs.
• Maintaining hardware records.
• Managing end-user workstations (both remotely and locally).
• Diagnosing and resolving hardware and software issues on-site.
• Installing, configuring, and maintaining IT equipment (computers, printers, network devices, etc.).
• Updating and upgrading software and hardware according to customer needs.
• Installing, integrating, and configuring customer solutions on-site, following established instructions.
• Performing any necessary repairs related to product defects or damage incurred during transit, prior to the completion of product installation.
• Executing planned installation activities based on the project scope.
• Installing operating systems, firmware updates, software patches, and software updates to ensure optimal product functionality.
• Configuring system software based on input from the account team and/or the customer.
• Adhering to established operational procedures to ensure a high level of customer satisfaction in accordance with defined standards.
• Ensuring that predictive diagnostics are loaded, configured, and tested on all applicable hardware.
• Communicating with customers, their on-site staff, and vendors—using established standards—regarding the environmental requirements for purchased products, ensuring the site is prepared to support the products prior to installation.
• Upgrading and deploying customer products across multiple locations.

To oferujemy

• A stable position in a successful and growing IT company.
• Opportunities for professional growth and development.
• Competitive financial compensation.

O nas