Operational IT Service Manager (M/F)

Our requirements

• Significant experience in IT service management roles, leading service delivery and operations within a complex global organisation.
• Experience working in an ITIL-structured support organisation, with a strong understanding of service management practices, governance, risk and compliance.
• Practical experience using IT Service Desk and Service Management system tools to manage performance, incidents, requests and service reporting.
• Proven people leadership skills, including coaching, mentoring and developing high-performing teams.
• Strong stakeholder management skills, with the ability to influence senior leaders and manage third-party suppliers, contracts, KPIs and SLAs.
• Strong financial, planning and organisational skills, combined with a customer-focused approach to service delivery.

Your responsibilities

• Leading the delivery, governance and continuous improvement of IT services across multiple JM locations and business areas.
• Managing and developing Operational IT Service Managers and support teams to build consistent, high-performing service delivery.
• Building trusted relationships with senior business stakeholders and acting as the primary escalation point for critical service issues.
• Driving service improvement programmes that strengthen customer experience, operational resilience, service quality and business value.
• Overseeing service transition for major projects to support the effective introduction of new technologies and services into production.
• Managing supplier performance, service governance, compliance and operational budgets against agreed outcomes.

Ready to make a meaningful impact on your career and the environment?

How to apply:

What we offer

• We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
• We are also supportive of hybrid and flexible working and, where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:
• Direct employment within our company structure.
• Opportunity to gain valuable experience in a modern, automated production environment.
• Seasonal financial benefits (winter and summer bonuses).
• School starter kit allowance.
• Subsidised meals in the company canteen (breakfasts, lunches and vending machines with ready meals).
• Fresh fruit Wednesdays.
• Private medical care with LuxMed (basic package for PLN 1), with the option to include family members.
• Co-financing of a sports card.
• Additional life insurance.
• Employee Referral Programme.
• Employee Pension Plan (fully funded by the employer at 4% of salary).
• Convenient location: Gliwice, Łabędy Zone.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• retirement pension plan
• no dress code
• coffee / tea
• parking space for employees
• baby layette
• school layette
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave
• dofinansowanie do posiłków w kantynie
• dogodna lokalizacja - Strefa Łabędy (linie 280, 259,693)

Johnson Matthey Poland Sp. z o.o.