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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on operational resilience and stability of OT network and call center infrastructure across more than 50 countries. Required are skills in data network topologies and protocols, preferably OT networks, and incident management following ITIL/Agile standards. Responsibilities include handling network incidents, root cause analysis, vendor collaboration, and 24/7 global support. Benefits include health care, Multisport card, insurance and flexible cooperation model tailored to preferences.
from: 26 May 2026
to: 25 June 2026
18 000 - 22 000 złnet (+ VAT)/ mth.B2B contract (full-time)
Offer parameters
level:mid • senior
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
ITIL
Operating system
Windows
Our requirements
- Strong knowledge of data network topologies and protocols (knowledge of OT networks is an advantage).
- Familiarity with incident management and ITIL/Agile standards.
- Ability to analyze data and identify improvements for proactive fault detection.
- Excellent collaboration and problem-solving skills, with the ability to work effectively in a global, multicultural environment.
- Strong communication and organizational abilities for coordinating complex incidents.
- Willingness to work in shifts and weekends as part of a global 24/7 support team.
- Positive attitude and eagerness to learn new technologies and tools.
Your responsibilities
- Serve as the primary contact for telecom/OT network incidents, ensuring timely resolution and effective communication.
- Facilitate and participate in root cause analysis and improvement strategies to prevent recurring issues.
- Monitor infrastructure health and proactively address potential service disruptions.
- Liaise with vendors to raise tickets and drive resolution activities without impacting business operations.
- Collaborate with global teams in a Follow-the-Sun support model, ensuring 24/7 service coverage.
- Participate in incident management processes, adhering to agreed business and IT service levels.
- Contribute to process optimization and standardization, ensuring continuous service improvement.
- Support crisis calls by coordinating participants, setting resolution priorities, and communicating status updates.
- Note: Detailed project information will be shared during the recruitment process.
About the project
Are you passionate about network operations and incident management? We are looking for an OT Network Support Analyst to join a global technology team ensuring stability and operational resilience for critical network and call center infrastructure across more than 50 countries.
Sounds like your kind of challenge?
This is how we organize our work
This is how we work
agile
This is how we work on a project
- Continuous Deployment
- Continuous Integration
- DevOps
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
What we offer
- Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
- Hybrid work setup – hybrid; 2 days per week from the office in Warsaw, 3 days per week remote
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
Mindbox Sp. z o.o.
At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.
Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.
OT Network Support Analyst
18k–22k zł / mth. (B2B)
I apply to:
Mindbox Sp. z o.o.
Kraków, Lesser Poland
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