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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on incident management in global OT and network infrastructure, including telecom and call center systems. Key requirements include knowledge of ITIL and Agile and experience resolving critical incidents while coordinating with teams and vendors. Responsibilities involve leading incident response, data analysis, preventive actions, working under pressure, and participating in on-call rotations with extra pay. Benefits include private healthcare, Multisport card, and training opportunities.
from: 26 May 2026
to: 25 June 2026
18 000 - 22 000 złnet (+ VAT)/ mth.B2B contract (full-time)
Offer parameters
level:senior • expert
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
ITIL
Operating system
Windows
Our requirements
- Proven experience in incident management within large-scale IT/OT infrastructure environments.
- Technical background in networks is highly desirable but not mandatory.
- Strong knowledge of ITIL framework and Agile methodologies.
- Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
- Strong leadership and coordination abilities, with a proactive approach to service improvement.
- Ability to work under pressure in high-impact situations and drive incident resolution to completion.
Your responsibilities
- Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
- Provide incident management support for additional telecom and connectivity technologies when needed.
- Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
- Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
- Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
- Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
- Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
- Participate in an on-call rotation for out-of-hours support (with additional financial incentives).
- Note: Detailed project information will be shared during the recruitment process.
About the project
Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.
Sounds like your kind of challenge?
This is how we organize our work
This is how we work
agile
This is how we work on a project
- Continuous Deployment
- Continuous Integration
- DevOps
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
What we offer
- Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
- Hybrid work setup – hybrid; 2 days per week from the office in Warsaw, 3 days per week remote
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
Mindbox Sp. z o.o.
At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.
Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.
OT Service Operations Incident Manager
18k–22k zł / mth. (B2B)
I apply to:
Mindbox Sp. z o.o.
Kraków, Lesser Poland
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