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Offer summary
(Summary generated by AI based on the full job description)
The project involves cloud infrastructure support and advanced incident resolution relating to Compute, Networking, Storage, and Security. Required skills include Linux/Unix, AWS, Azure, GCP, Kubernetes, VPC, IAM, Prometheus, Grafana. Responsibilities include escalation of issues, root cause analysis, coordination of fixes, deployments, documentation, and mentoring. The offer includes private medical care, flexible hours, remote work, language course support, and extra leave.
Principal Support Engineer (L3, Edge Cloud)
Company: G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
from: 25 August 2026
to: 24 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:senior
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Kubernetes
AWS
Microsoft Azure
Google Cloud Platform
OpenStack
Prometheus
Grafana
ELK
Splunk
Optional technologies
Python
Bash
PowerShell
Terraform
Ansible
Operating system
Linux
Our requirements
- 5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
- Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), Networking (VPCs, load balancers, routing, DNS, firewalls), Storage (object, block, databases), and Security (IAM, encryption, best practices).
- Hands-on experience with Linux/Unix systems.
- Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).
- Strong analytical and problem-solving skills.
- English level B2 or higher.
Optional
- Automation and scripting (Python, Bash, PowerShell).
- CI/CD pipelines and infrastructure-as-code (Terraform, Ansible).
- Cloud certifications (AWS, Azure, GCP).
- Knowledge of ITIL incident and problem management.
Your responsibilities
- Act as the final escalation point for complex technical issues related to Cloud infrastructure and services.
- Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization.
- Analyze logs, metrics, and configurations to identify root causes and implement effective fixes.
- Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams.
- Contribute to root cause analysis (RCA) and preventive action plans.
- Support deployment, upgrades, and maintenance of production Cloud environments.
- Collaborate with Product and Engineering teams to reproduce issues and validate fixes.
- Mentor and support L1 and L2 Support Engineers.
- Create and maintain runbooks, SOPs, and technical documentation.
This is how we organize our work
This is how we work
in houseagilescrum
This is how we work on a project
- documentation
- issue tracking tools
What we offer
- At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
- Competitive compensation
- Flexible working hours and hybrid or remote options, depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- Extra paid vacation and sick leave days*
- Support for life’s important moments and celebrations
- Language courses to help you connect and grow
- Modern, welcoming offices with snacks, drinks, and entertainment*
- Team sports and social activities*
Development opportunities we offer
- space for experimenting
Benefits
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- integration events
- drinks
- extra leave
- snacks
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Principal Support Engineer (L3, Edge Cloud)
I apply to:
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Kraków, Lesser Poland
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