Process Analyst Manager (m/f/d)
Offer summary

(Summary generated by AI based on the full job description)

The project involves SAP SuccessFactors Learning focusing on Learning & Development with global implementation, configuration, and continuous optimization of the LMS system, project and release management, and compliance with security and audit standards. Key technologies include SAP SuccessFactors, integrations with Employee Central, and AI-enabled learning features. Responsibilities cover solution design, supporting global rollouts, incident and vendor management, and documentation. The offer includes competitive pay, private medical care, flexible working hours, and training opportunities.

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Process Analyst Manager (m/f/d)

Company: JTI GBS POLAND Sp. z o.o.

from: 25 June 2026
to: 25 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Warszawa, Wola
Warszawa, WolaŻelazna 51/53View on map

Requirements

Expected technologies

SQL

Our requirements

  • University degree or equivalent
  • Fluent in English
  • 4–6 years of experience working with SAP SuccessFactors, with a strong focus on: Learning Management System (LMS) module and Learning & Development processes (learning lifecycle, curricula, certifications, compliance training)
  • Proven hands-on configuration experience in SAP SuccessFactors Learning
  • Exposure to or experience with AI-enabled learning solutions, analytics, or personalization capabilities is considered an advantage
  • Experience in global project implementation, enhancements, and release management
  • Experience working in product-based / agile (fusion) environments
  • Experience managing stakeholders and vendors in global settings
  • Experience supporting system lifecycle and releases
  • Hands-on experience in SAP SuccessFactors Learning configuration and solution design
  • Ability to translate business requirements into scalable system solutions
  • Understanding of AI-enabled learning capabilities (recommendations, personalization, skills-based learning)
  • Knowledge of integrations with Employee Central and external learning/content systems
  • Strong project delivery and product lifecycle management capabilities
  • Knowledge of IT service management (Incident, Change, Release)
  • Awareness of data privacy, audit and compliance requirements

Your responsibilities

  • Learning Solution Ownership
  • Act as global SME for SAP SuccessFactors Learning
  • Own functional design, configuration, and continuous optimization
  • Drive standardization and scalability of global learning processes
  • Ensure alignment with P&C strategy
  • Enhancements & Project Delivery
  • Lead functional design and implementation of learning-related enhancements and projects
  • Translate business requirements into configuration and technical specifications
  • Operate within product-based (fusion) teams, ensuring continuous delivery
  • Support global rollouts and change management
  • Operations & Release Management
  • Own complex incidents and major change requests within learning scope
  • Support and manage quarterly SuccessFactors releases
  • Perform regression testing and ensure solution stability
  • Maintain system integrity, data consistency and audit compliance
  • Collaboration with L1 (GSD) and L2 (AMS) support lines
  • Governance, Vendor & Documentation Management
  • Manage vendor relationships within scope of responsibility
  • Ensure documentation is maintained (configuration, process flows, test scripts)
  • Ensure compliance with IT Security, Data Protection and J-SOX requirements
  • Contribute to knowledge base and continuous improvement of BTS delivery model

What this position is about:

The position exists to act as the Subject Matter Expert (SME) for Learning & Development processes, within the People & Culture Technology landscape, primarily based on SAP SuccessFactors Learning and related capabilities.
The role ensures end-to-end ownership, configuration, and continuous optimization of Learning solutions globally, with a strong focus on delivering scalable, user-centric, and aligned learning experiences supporting workforce development and business priorities.
The role operates within a product-oriented (fusion) delivery model, collaborating with Business, Product Owners, and BTS teams to drive continuous, value-driven delivery, measurable impact, and long-term product evolution.
Company

What we offer

  • Competitive pay and attractive annual bonus
  • On‑going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
  • Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
  • Lot of flexibility in terms of work arrangements (work from office or from home)
  • Private medical care (various options to choose) and life insurance
  • Employee pension and savings programs
  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
  • Multisport card, foreign languages classes
  • Wide variety of trainings, webinars and professional courses on our e‑learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
  • Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
  • Working in a diverse and inclusive organization of over 40 different nationalities

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • retirement pension plan
  • no dress code
  • coffee / tea
  • leisure zone
  • JTI Family Leave Benefit - additional paternity leave
  • Anniversary awards
  • JTI Benefit Platform

JTI GBS POLAND Sp. z o.o.

JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.
In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.
But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.
Process Analyst Manager (m/f/d)
I apply to:
JTI GBS POLAND Sp. z o.o.
Warszawa, Wola
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