Product Delivery Manager/Lido

Your responsibilities

• Ensure smooth operations and service delivery for assigned customers.
• Lead technical communication: presentations, on-site meetings, conference calls, online sessions.
• Manage and coordinate customer inquiries, complaints, and escalations.
• Analyze and document user requirements; support customers in preparing change requests.
• Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations.
• Coordinate implementation, documentation, release planning, and occasionally perform deployments.
• Plan and oversee customer installations and quality assurance.
• Cooperate closely with product management, software development, application operations, and account management.
• Provide product and technical support during sales activities.
• Identify and drive process improvements.
• Support incident, problem, and change management.
• Maintain operational documentation and ensure service level monitoring/reporting.
• Participate in cross-organizational customer teams and implementation projects for new services.

Our requirements

• 5+ years of relevant experience working at an airline or with an airline IT solution provider,
• University degree in Computer Science or a related field, or equivalent qualifications with several years of experience.
• Good understanding of airline operational processes or aviation-related domains.
• Strong service orientation and excellent customer communication skills.
• Experience in IT operations (complex applications) is desirable.
• Strong analytical, conceptual, and problem-solving skills.
• Excellent communication, negotiation, and stakeholder-management abilities.
• High level of initiative, flexibility, and ability to work under pressure.
• Ability to work independently as well as in interdisciplinary teams.
• Business-fluent English (B2/C1).
• Willingness to travel and to work on-site with customers internationally.
• Readiness to work in a hybrid model - 2 days in the office in Gdańsk.

Optional

• Experience working with aviation systems, especially at the IT–business interface.
• Aviation knowledge is an advantage.

Project description

What we offer

• An international working environment, atmosphere that stimulates development.
• Individual career path.
• Lufthansa Group membership benefits.
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00.
• Support for your passion for sports within the local activity group and co-financing Multisport cards.
• Private medical care for employees and their family members.
• Life insurance.
• Stable employment under an employment contract.
• Modern office in Oliwa – great location and comfortable workspace.
• Atmosphere – small teams, high independence, real impact on the project.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• sharing the commuting costs

Lufthansa Systems