Product Owner/-ka - Contact Center Systems

Our requirements

• Experience as a Product Owner, Product Manager, Business Analysts or similar role delivering products
• Proven experience in defining product vision, roadmap, and backlog management in Agile/Scrum environments
• Strong understanding of sales &care processes and Contant Center customer journeys
• Ability to translate business needs into clear product requirements and user stories
• Excellent stakeholder management and communication skills, with the ability to align business and technology teams
• Ability to work closely with cross-functional teams: business analysts, engineers, software developers, UX designers, and business stakeholders (including DT level)
• Experience in prioritizing initiatives based on business value, customer impact, and technical feasibility
• Strong analytical mindset with the ability to interpret product metrics, customer feedback, and performance indicators
• Knowledge of product lifecycle, including experimentation, model evaluation, and continuous improvement
• Familiarity with Familiarity tools such as Jira, Confluence, Figma, BPMN
• Strong English communication skills (written and spoken)
• Certificates ad PSPO, EBM, Agile or Price will be an advantage

Your responsibilities

• Define, maintain, and prioritize the product (CC systems) backlog based on business value and customer needs
• Create product roadmap
• Act as the voice of the customer by identifying opportunities that improve customer journeys
• Translate stakeholder requirements into clear user stories and acceptance criteria
• Collaborate with the development team in sprint planning, backlog grooming, and product reviews
• Ensure delivery of features that meet business objectives and quality standards
• Work with stakeholders (including DT) to align product goals and manage expectations throughout the product lifecycle
• Ensure product features are aligned with technical and system architecture requirements
• Define business outcomes and track product KPIs (e.g., adoption, satisfaction, ROI) to measure success and drive continuous improvement
• Drive rollout activities
• Product portfolio: Genesys, Nice, Skill Manager, CPX, Tweety, WDE, One Contact Center (Sprinklr), Conventionals Channels Self Care, Call Analyzer Pipeline

What we offer

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave
• platforma benefitowa

Recruitment stages

• 1.
  Prześlij swoje CV
• 2.
  Spotkaj się z przyszłym liderem/ liderką zespołu
• 3.
  Witaj w T-Mobile :)

T-Mobile