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Offer summary
(Summary generated by AI based on the full job description)
Project covers an SaaS recruitment platform with automation and AI components. Key technologies and tools include SaaS and support channels such as phone, live chat, ticketing system; basic SQL knowledge is a plus. Responsibilities include handling customers via phone and chat, resolving product issues, managing a case queue, documenting incidents, escalating to Product Support/Engineering/QA, and participating in training. Salary: 7,000–7,300 PLN gross + 10% shift allowance for US hours. Offered benefits: medical care, life insurance, Multisport.
from: 23 September 2026
to: 23 October 2026
7000 - 8000 złgross/ mth.contract of employment (full-time)
Salary details
basic salary
allowances for shift work
Offer parameters
level:junior • mid
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Optional technologies
SQL
Our requirements
- English proficiency, including confidence in phone conversations.
- Strong communication, customer-service, and organizational skills.
- Ability to manage multiple cases and take ownership of customer issues.
- Willingness to learn new products and technical concepts.
- Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
- Availability to work US hours and attend the office during the first eight weeks.
- Experience with SaaS products, support platforms, or SQL is a plus but is not required.
Your responsibilities
- Support customers through phone, live chat, and online cases.
- Investigate product-related questions and resolve issues clearly and efficiently.
- Manage your case queue, follow-ups, and customer communication.
- Document cases accurately and escalate bugs or complex issues when required.
- Work with Product Support, Engineering, and QA teams.
- Participate in training, coaching, and knowledge-sharing activities.
About the project
We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.
We are looking for a Product Support Analyst to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.
This opportunity is suitable for someone who communicates confidently in English, enjoys helping customers, and is comfortable managing multiple tasks at once.
Key takeaways:
Salary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% shift allowance for working US hours (2pm - 10pm)
Working model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office
Location: Krakow
Apply now
If you enjoy building maintainable automation, improving testing practices, and working closely with engineering teams, we would like to hear from you! Apply via our careers page and please submit your CV in English.
What we offer
- Medical care
- Life insurance
- Multisport
Recruitment stages
- 1.A call with Motife recruiter (30 min)
- 2.Criteria Cognitive Aptitude Test
- 3.Hiring Manager Interview (45 min)
Motife Sp. z o.o.
MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.
Product Support Analyst
7k–8k zł / mth. (CoE)
I apply to:
Motife Sp. z o.o.
Kraków, Lesser Poland
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