Product Support Analyst

Our requirements

• 4+ years of experience in alternative investment fund servicing, asset servicing operations, digital product support, technology delivery, or a related field.
• Familiarity with Agile, Waterfall, and SDLC delivery frameworks, including requirements documentation, testing, and implementation support.
• Demonstrated interest in using technology and data to improve business processes, user experience, control, and scale.
• Analytical and strategic mindset with strong attention to detail and the ability to break down complex business problems into practical next steps.
• Effective verbal and written communication skills, including the ability to produce clear documentation, status updates, and presentation materials.
• Ability to work independently while collaborating effectively with virtual and geographically dispersed teams.
• Ability to work accurately and quickly under pressure while managing multiple and competing priorities.
• Prior experience supporting change initiatives, including planning, implementation, user readiness, or post-implementation support.
• Creative critical-thinking skills, including the ability to identify issues, propose solutions, and follow through to resolution.
• Proven collaborator with a team-oriented, continuous-improvement mindset.

Your responsibilities

• Support execution of the roadmap for BBH’s expanding ADX investment program, helping to deliver initiatives aligned with business priorities and user needs.
• Continued support of growing user community and production support needs.
• Collaborate with client service, product, technology, and operations stakeholders to gather business requirements, document current-state and future-state processes, and support solution design.
• Assist with acceptance testing, defect triage, release readiness, and production deployment activities to help ensure solutions are implemented effectively and sustainably.
• Support onboarding, training, and adoption activities for internal and external users of new and enhanced ADX capabilities.
• Serve as an internal advocate for technology-enabled process improvement, helping streamline workflow, reduce risk, improve controls, and build operational scale.
• Help identify, assess, and address product and service gaps, overlaps, and deficiencies, including by preparing analysis, recommendations, and supporting documentation.
• Contribute to BBH’s enterprise-wide data strategy and development program, with a particular focus on Alternatives data, reporting, workflow, and digital servicing capabilities.
• Track open items, decisions, risks, and dependencies across assigned initiatives, ensuring clear communication and timely follow-up with stakeholders.
• Support a collaborative, continuous-improvement culture across geographically dispersed teams.

About the team:

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• integration events
• employee referral program
• charity initiatives
• extra leave

Brown Brothers Harriman