Product Support & Operations Specialist

Our requirements

• Experience working with international clients
• Good communication skills in working with different stakeholders, including clients and internal technical teams
• Basic understanding of IT, business systems, or product/application support processes
• Ability to analyze issues, ask follow-up questions, identify root causes, and clearly describe problems
• Strong organizational skills and the ability to manage many short, dynamic topics at the same time
• A proactive, curious, and detail-oriented approach to problem solving
• Very good command (C1) of Polish and English
• Readiness to learn a complex product

Optional

• Experience in customer service, product support, IT support, business support, or a similar role
• Experience with Jira or similar ticketing systems
• Openness to using AI or automation ideas to improve repetitive processes

Your responsibilities

• Managing product-related requests and support tickets through Jira, email, and internal communication channels
• Understanding client needs and translating business requirements into actionable tasks for technical teams
• Analyzing product issues, bugs, and configuration requests, ensuring proper documentation and follow-up
• Coordinating, testing, and supporting configuration changes, product updates, and version upgrades, while ensuring effective communication with clients and smooth implementation of changes
• Collaborating with clients and internal teams to ensure timely resolution of requests
• Preparing release notes and maintaining product documentation
• Monitoring support activities, preparing reports

What we offer

• Learning & development opportunities – after your probation period, you’ll have access to a highly flexible and generous English language reimbursement program, along with an individual development budget to use as you see fit.
• Classic benefits like private medical care, a sports card, and a preferential life insurance plan. Plus, our infamous Fruit Tuesdays and a special summer bonus – ice cream.
• A hybrid work setup with plenty of flexibility. Delivery teams work mostly remotely. Support teams come to the office at least once a week – as an HR team, we meet every Wednesday. On other days, you decide where you work.
• A bunch of non-work activities, including Office Day (a fun-filled day when employees from all over Poland gather at the office), POP UP integrations, various competitions from cooking to photography, and the chance to submit charity causes to our CF4GOOD program, which provides support to those in need.
• A workplace that values people and is built on collaboration, not competition. If you’re tired of toxic work environments, you’ll finally get a chance to breathe. And if you’ve been lucky with great employers so far, we’ll do our best to keep that streak going.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• no dress code
• parking space for employees

C&F