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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on production support for PB Client Onboarding and PB Client Reporting systems. Required practical experience in DevOps or SRE or IT support, handling incidents and changes in ServiceNow (SNOW), SQL and database knowledge is a plus. Responsibilities include delivering production support, incident analysis and collaboration with development, managing Incidents and Problem Records per ITIL, responding to system alerts and driving technical improvements; off-hours and weekend support expected. Offered are hybrid work arrangements, training access, healthcare benefits and provided equipment.
from: 7 October 2026
to: 6 November 2026
23 000 - 26 000 złnet (+ VAT)/ mth.B2B contract (full-time)
Offer parameters
level:mid
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
SQL
Optional technologies
Microsoft Dynamics
AWS
Azure
Java
Linux
Our requirements
- Solid technological background and hands-on technical aptitude.
- Strong teamwork and collaboration mindset.
- Prior experience in IT Support, DevOps, SRE, or IT Infrastructure Delivery (ITID) roles is beneficial.
- Awareness of risk identification, mitigation, and control principles.
- Curious and proactive mindset — someone who always wants to understand the root cause of issues.
- SQL and Database knowledge are a plus.
- Advantageous familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
- Experience managing incidents and change requests in ServiceNow (SNOW/GSD).
Your responsibilities
- Deliver production support for critical PB Client Onboarding and Reporting systems.
- Perform incident analysis and collaborate with the development team on solutions.
- Manage Incidents and Problem Records through ServiceNow (SNOW) following standard ITIL processes, acting as Problem Coordinator.
- Respond to system alerts, ensuring timely corrective actions.
- Support ongoing technical and process improvements, working closely with DevOps, SRE, and support teams.
- Provide off-hours support, including weekend release or maintenance activities when required.
- Note: Detailed project information will be shared during the recruitment process.
About the project
We are looking for a Consultant Specialist to provide production support for PB Client Onboarding and PB Client Reporting systems. You will play a key role in ensuring system stability, incident management, and continuous improvement initiatives in collaboration with development, DevOps, and SRE teams.
Sounds like your kind of challenge?
This is how we work on a project
- Continuous Deployment
- Continuous Integration
- DevOps
- testing environments
What we offer
- Flexible cooperation model
- Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
Mindbox Sp. z o.o.
At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.
Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.
Production Suport Specialist
23k–26k zł / mth. (B2B)
I apply to:
Mindbox Sp. z o.o.
Kraków, Lesser Poland
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