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Offer summary
(Summary generated by AI based on the full job description)
The project involves 2nd Line Support for banking applications. Key requirements include knowledge of ITIL processes, analyzing and resolving complex functional issues, and effective communication with business and IT teams. Responsibilities cover handling incident escalations, root cause analysis, collaboration with technical teams, and documentation development. Advanced proficiency in Polish and English and experience in the banking sector are required.
from: 14 July 2026
to: 13 August 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:hybrid • full office
Warszawa, Mokotów
Requirements
Expected technologies
ITIL
Incident Management
Optional technologies
SQL
Our requirements
- Minimum 3 years of experience in 2nd line support for banking or financial applications
- Strong understanding of ITIL processes, including Incident Management and Service Continuity Management
- Proven experience in analyzing and resolving complex functional issues
- Ability to communicate effectively with both non-technical business stakeholders and technical IT teams
- Familiarity with back-office processes such as payments, settlements, and reconciliations
- Willingness to work a flexible schedule, including one week per month from 11:00 a.m. to 7:00 p.m. and one weekend per month
- Openness to working in a hybrid model, with three days per week based in the office
- Advanced level of Polish and English
Optional
- Basic knowledge of SQL
- Intermediate level of French
Your responsibilities
- Acting as the primary escalation point for complex functional issues related to banking applications
- Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user
- Methodically analyzing production incidents to identify the root cause of issues
- Liaising with clients to investigate incidents and gather necessary information
- Utilizing application logs and basic database queries for troubleshooting purposes
- Partnering with technical support teams to ensure timely resolution of incidents
- Identifying recurring functional issues and proposing permanent solutions
- Developing documentation and contributing to a knowledge base of best practices
About the project
We are looking for a skilled 2nd Line Support Specialist to join our Help Desk & Support team in Warsaw. In this hybrid role, you will act as the primary escalation point for complex functional issues related to banking applications, ensuring timely resolution and effective communication with business users. If you are passionate about solving intricate problems in a dynamic environment, this opportunity may be the right fit for you.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Production Support Analyst (f/m/x)
I apply to:
Sii Sp. z o.o.
Warszawa, Mokotów
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