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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on production support for critical client onboarding and reporting systems. Required skills include SQL, databases and experience with ServiceNow (Incident, Problem, Change management). Responsibilities cover incident analysis, collaboration with DevOps and SRE teams, ticket management, and participation in weekend releases. Offered benefits include flexible cooperation models, private healthcare, and training budget.
from: 14 July 2026
to: 13 August 2026
22 000 - 26 000 złnet (+ VAT)/ mth.B2B contract (full-time)
Offer parameters
level:mid
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
SQL
Optional technologies
Microsoft Dynamics
AWS
Microsoft Azure
Java
Linux
ServiceNow
Our requirements
- Solid technical background and team player mindset.
- Knowledge of SQL and databases.
- Risk awareness and ability to identify, mitigate, and control issues.
- Previous exposure to large enterprise environments would be beneficial.
Optional
- Familiarity with Microsoft Dynamics, AWS, Azure, Java, Linux is an advantage.
- Experience with ServiceNow (Incident, Problem, Change Records) is an asset.
- Experience in IT Support, DevOps, or Site Reliability Engineering (SRE) roles is a plus.
Your responsibilities
- Provide production support for client onboarding and reporting systems.
- Perform incident analysis and collaborate with the development team to implement solutions.
- Manage Incidents and Problem Records through ServiceNow (Problem Coordinator role).
- Respond to system alerts, perform troubleshooting, and implement corrective actions.
- Support technical and process improvements in close cooperation with internal teams like Support, DevOps, and SRE.
- Participate in regular weekend releases and maintenance as required.
- Note: Detailed project information will be shared during the recruitment process.
About the project
Are you passionate about supporting critical systems and ensuring seamless business operations? We are looking for a Production Support Specialist to join our client’s technology team and provide robust support for key platforms.
Sounds like your kind of challenge?
This is how we work on a project
- Continuous Deployment
- Continuous Integration
- DevOps
- testing environments
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
What we offer
- Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
- Hybrid work setup – 2 days on-site, 3 days remote/week in Krakow
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
Mindbox Sp. z o.o.
At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.
Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.
Production Support Specialist IT
22k–26k zł / mth. (B2B)
I apply to:
Mindbox Sp. z o.o.
Kraków, Lesser Poland
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