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Offer summary
(Summary generated by AI based on the full job description)
The project involves customer service quality monitoring across European markets, assessing calls, emails, and chats for quality standards compliance. Required are Spanish and English at B2 level and at least one year of experience in customer care quality assurance. Responsibilities include developing and implementing quality evaluations, reporting, and supporting process improvements. Tools include Google Ads, MS Excel, Google Sheets. The company provides flexible benefits, private healthcare, insurance, training support, and shift/overtime allowances.
Quality Analyst with Spanish
Company: WIPRO IT SERVICES POLAND Sp. z o.o.
from: 15 June 2026
to: 15 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
MS Excel
Google Sheets
Our requirements
- Spanish languages at B2 level (essential)
- English at B2 level (essential)
- Fluency in another European language is a significant advantage
- At least 1 year of experience in customer service, compliance or quality monitoring
- Google ads experience will be considered as a strong asset
- Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
- Knowledge of quality improvement tools and cultural awareness across European countries
- Good knowledge of MS Excel and/or Google Sheets
- Bachelor’s degree in any relevant field
Your responsibilities
- Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
- Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
- Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
- Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office
What we offer
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Profitable Capital pension Plan (PPK) up to 4% of employer contribution
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
- Employee Assistance Program and Fit app for wellbeing
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run
- Integration and cultural events for employees
- Performance based Reward and recognition programs
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- integration events
- retirement pension plan
- holiday funds
- redeployment package
WIPRO IT SERVICES POLAND Sp. z o.o.
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!
This is how we work
Quality Analyst with Spanish
I apply to:
WIPRO IT SERVICES POLAND Sp. z o.o.
Kraków, Lesser Poland
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.