Sales Systems Support Specialist with German | f/m/d

Your responsibilities

• supporting sales channels in the optimal deployment and effective use of sales hardware and software, with a focus on customer acquisition, office organization, and the integration, management, and analysis of sales-related data
• providing service-oriented advice (by telephone / in writing) to sales teams on issues regarding the use of the ERGO field service system (EASY)
• working with communication systems and software products used within sales teams
• developing and maintaining a knowledge database
• analyzing error situations and communicating with downstream units, contributing to the design of measures for error rectification and process optimization, testing error rectification and process optimization measures and communicating them to sales teams
• independently carrying out the necessary testing activities as part of the planned release and coordinating the agencies participating in release test activities
• supporting communication with the sales departments, including user documentation, release notes
• coordinating and managing the training environment
• coordinating incoming escalations and complaints

Our requirements

• fluency in English and German
• a completed apprenticeship as an insurance clerk, a mathematical-technical assistant or a comparable qualification; alternatively, a degree in Business administration or Mathematics
• several years of relevant professional experience
• good knowledge of business and process analysis, sales processes and sales channel specifics
• good understanding of sales-related systems and applications; strong technical understanding and analytical skills
• initial management experience in linear or matrix structures
• excellent communication skills and the ability to deal with demanding customers, strong team work and collaboration skills and proactive, results-oriented mindset with a strong sense of ownership and accountability
• willingness to work flexible hours
• willingness to work on occasional weekends (approximately four days per year)

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.