Salesforce Marketing Cloud Senior Expert

Technologies we use

About the project

Your responsibilities

• Provide 2nd and 3rd level support for Salesforce-related issues within the client's organization, ensuring timely resolution of incidents.
• Work in the global Salesforce Marketing projects
• Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
• Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
• Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
• Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
• Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Proactively identify areas for system improvements and drive their implementation.
• Act as the primary point of contact for the client’s Salesforce-related queries, providing guidance and recommendations

Our requirements

• 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
• Proven expertise in Salesforce configuration and customization.
• Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
• In-depth understanding of Salesforce features, capabilities, and limitations.
• Experience working with business users and technical teams to translate business needs into Salesforce solutions.
• Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).

Optional

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer)

This is how we organize our work

This is how we work on a project

• documentation
• issue tracking tools
• testing environments

• If you see yourself in the above role and are open to discussions, we invite you to apply.

Development opportunities we offer

• development budget
• external training
• industry-specific e-learning platforms
• intracompany training

What we offer

• We are open to the employment form according to your preferences
• Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas
• Remote working system
• Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
• We invest in developing skills and abilities of our employees
• We have attractive benefits and provide all the tools required for work f.e. computer
• Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages)

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Mindbox S.A.