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Offer summary
(Summary generated by AI based on the full job description)
The project involves supporting Salesforce Marketing Cloud for email and SMS across multiple markets including the UK and Australia. Required skills include SQL, HTML, CSS, JavaScript, AMPscript, and SSJS with focus on troubleshooting message delivery. Responsibilities cover daily support, incident analysis, access management, vendor collaboration, and on-call rotation.
from: 21 August 2026
to: 20 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:hybrid • full office
Kraków, Podgórze
Requirements
Expected technologies
Salesforce Marketing Cloud (SFMC)
Salesforce
SQL
HTML
CSS
JavaScript
Our requirements
- At least 3 years of experience supporting Salesforce Marketing Cloud in a production environment
- Hands-on experience with SQL for reporting, tracking, analysis, and investigations
- Strong knowledge of building and supporting CloudPages, along with scripting in HTML, CSS, JavaScript, AMPscript, and SSJS
- Practical understanding of email and SMS execution and troubleshooting, including delivery investigations
- Solid operational discipline, including ticket handling and effective communication under time pressure
- Advanced level of English
- Ability to visit the office up to six times per month in either Kraków or Warsaw
Your responsibilities
- Providing daily support for Salesforce Marketing Cloud across multiple markets, ensuring smooth operations for email and SMS communications
- Triage, investigate, and resolve incidents and service requests raised by business users
- Managing demand through the established intake process and maintaining clear ticket updates
- Performing administrative tasks such as granting and revoking user access within SFMC
- Running standard reports and creating custom reports to retrieve specific datasets
- Supporting campaign owners with setup and best practices for complex requirements
- Investigating delivery issues using tracking data and SQL analysis
- Maintaining SSL certificates and completing other KTLO activities to ensure service stability
- Engaging with Salesforce vendors in weekly and monthly sessions to align on operational expectations and improvements
About the project
We are looking for a Salesforce Marketing Cloud Support Specialist to join our team and support our multi-market digital messaging capability. In this role, you will be responsible for day-to-day platform support, technical troubleshooting, and ensuring operational excellence across email and SMS channels. You will provide support for multiple markets, including the UK, Australia, Mexico, and more, while also participating in a rota-based on-call support system. If you are passionate about delivering reliable and secure communications, this opportunity may be the right fit for you.
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Salesforce Marketing Cloud Support Specialist (f/m/x)
I apply to:
Sii Sp. z o.o.
Kraków, Podgórze
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