Salesforce Service Cloud Product Owner

Salesforce Service Cloud Product Owner

ZF Group

Offer parameters

salary not specified

contract of employment (full-time)

hybrid work
mid
valid for 30 days
(from 23 Apr)
Warszawa, Śródmieście
rondo ONZ 1

Technologies we use

Expected

Salesforce

About the project

Step into an exciting opportunity at ZF as a Salesforce Service Cloud Product Owner! Embrace the challenge of steering the design and delivery of innovative product solutions. You'll collaborate with diverse business stakeholders and users to foresee and fulfill their needs. Align with fellow product owners and architects to shape the product vision and roadmap, transforming business requirements into detailed user stories and feature requests. Your role will involve managing and prioritizing the product backlog, setting ambitious sprint goals, and orchestrating agile rituals. Additionally, you'll spearhead the transformation of our Customer Competence Center to elevate service metrics. If you're driven by impact and excellence, we invite you to join our forward-thinking team at ZF and make a difference!
Ready to take the next step in your career? Apply now and be part of our journey!

Your responsibilities

  • Full responsibility for the design and delivery of product solutions
  • Work with business stakeholders and users to understand and anticipate needs, and provide updates
  • Coordinate with other product owners, architects and developers, and define the product vision and roadmap
  • Translate business requirements into product requirements and user stories, ensuring they are refined and correctly assigned
  • Manage and prioritize the product backlog, set sprint goals, and plan stories/features for sprints/releases
  • Organize and manage agile rituals
  • Ensure documentation is up-to-date and provide input for end-user training materials
  • Establish and improve product governance and compliance, and drive Customer Competence Center transformation to enhance service metrics

Our requirements

  • Completed Degree, preferably in Business Administration or Information Technology
  • At least 5 years of experience as Product Owner/Project Manager
  • Proven experience with Salesforce, especially Service Cloud (Salesforce certifications are an asset)
  • Proven experience in Agile methodologies like Scrum, and Customer Service Management
  • Fluency and effective communication in English
  • Strong ability to involve and motivate people from different areas of the organization, outstanding communication skills, very good ability to think abstractly and analytically
  • Experience in global stakeholder management
  • Entrepreneurial, driven self-starter focused on identifying opportunities and building necessary bridges to make it happen
Company

What we offer

  • Contract of employment, hybrid work mode and flexible work hours
  • Work in a dynamic and international environment with global stakeholders involved
  • Encouraging and collaborative atmosphere connected with the training and support from experienced managers and colleagues who will make sure that you feel comfortable while performing newly entrusted tasks
  • Possibility of participation in private medical care and life insurance as also as Cafeteria system/Sport Card

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • extra social benefits
  • employee referral program

ZF Group

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
I apply to:
ZF Group
Warszawa, Śródmieście
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