Salesforce Solution Architect - Customer & Patient Support

Our requirements

Your responsibilities

• Scope / (Content Leadership):
• Designs solutions that meet product requirements, business priorities, and enterprise standards.
• Manages Non-Functional Requirements (NFR) and fitness functions.
• Documents and evolves the architecture throughout the product life cycle and aligns with the architecture community for governance. Applies frameworks in a Complex or Multiple Solution or Product Context.
• Regulatory Frameworks: Solid understanding of HIPAA (and/or GDPR, depending on geography) and how these laws dictate data storage, encryption, and transmission within patient and customer support environments.
• Salesforce Ecosystem Mastery:
• Strong hands-on architectural experience with Salesforce Life Sciences Cloud, Service Cloud, and Health Cloud, focusing on patient/customer engagement, care plans, case management, and healthcare data models.
• Deep experience leveraging Salesforce Data Cloud to unify patient/customer data, harmonize real-time data streams, and drive actionable insights across ecosystem touchpoints.
• Expertise in designing and operationalizing AI-driven workflows using Salesforce Agentforce, enabling autonomous agents, automated routing, and augmented agent workflows within customer and patient support.
• Salesforce Integration & CTI: Proven experience managing complex integrations, including Salesforce-Genesys CTI adapters, ensuring real-time screen pops, call logging, voice/omnichannel routing, and bidirectional data synchronization.
• Accountability / Problem Solving:
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Maintains the vision, roadmap, and current landscape for multiple solutions. Assesses and consults on the impacts and dependencies of initiatives on capabilities, risk, and the application landscape.
• Creates Conceptual & Logical Data Models, Taxonomies, Ontologies, and Integration pathways for the product.
• Defines and drives reference architectures, patterns, NFRs, and fitness functions, ensuring Architecture Decision Records (ADRs) are recorded and published for multiple solutions or the product.
• Drives external technology trends and assesses feasibility, including vendor assessments.
• Stakeholder Management: Communicates difficult concepts clearly and negotiates with others to adopt a different point of view. Drives information sharing across the complete product.
• Impact / Strategy: Develops and maintains the product's technology roadmap. Provides technical oversight, guidance, and consultation on specific technologies for product teams. Improves existing solutions, manages technical debt, and researches, evaluates, pilots, and drives the adoption of emerging technologies (e.g., generative AI agents, data cloud harmonization). Identifies opportunities to enhance value and business processes within a Complex or Multiple Solution or Product Context.
• Complexity / (Product Size): Operates within a Complex or Multiple Solution or Product Context.
• Business / Technical Ability: Applies in-depth and expert-level knowledge in multiple technology areas. Proactively contributes to Architecture Practices development and mentoring.

About the project

What we offer

• The expected salary range for this position, based on the primary location of Warsaw Grafit is 228’900.00 PLN - 425’100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• corporate gym
• retirement pension plan
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• employee referral program
• charity initiatives
• extra leave

Roche Polska Sp. z o.o.