Your responsibilities
The SAP Business Expert will ensure the smooth execution and optimization of SAP processes within Supply Chain, acting as the primary contact for SAP users, providing hands-on support, troubleshooting system issues, and driving practical solutions in collaboration with internal teams and external vendors.
Responsibilities:
* Solve operational issues related to daily business in ERP and IT systems and ensure quick resolution of SAP-related problems.
* Serve as the main point of contact for local SAP users and collaborate closely with the Global SAP BEX and Master Data teams.
* Implement company-wide and business-unit SAP requirements at the site level, ensuring process harmonization and compliance.
* Manage tickets in ServiceNow in cooperation with external vendors to improve response time.
* Support SAP-related documentation, process descriptions, and provide training as needed.
* Translate business needs into SAP technical requirements and support activities such as projects, user acceptance testing, and change requests.
* Expertise in end-to-end functionality of production process and SAP modules (WM, TM, OTC, PP, PPDS, IBP)
* Monitor SAP system performance and recommend practical improvements to enhance efficiency.
Stay informed about SAP updates and suggest relevant enhancements that bring value to day-to-day operations.
This role requires strong operational expertise in SAP combined with the ability to work with global teams to ensure standardized and efficient processes across the organization.