SAP Service Consultant

Technologies we use

About the project

Your responsibilities

• Carrying out second level support (24/7) on the hotline / by email including documentation of incoming service cases including solution description
• You analyze processes in the SAP WM / EWM environment (including MFS)
• You create training documentation and conduct customer trainings
• You will supervise and support the project phases of testing, commissioning, go-live and ramp-up at home and abroad
• You create the necessary documentation and change requests for our customers
• You will visit our customers onsite (approx. 25% travel time) and familiarise yourself and, if necessary, your colleagues with the systems
• You will act as the Point of Contact for various customers to establish and create continuous communication with our support customers
• You record change requests and discuss their implementation in the team

Our requirements

• Completed studies in computer science, business informatics or an internship with a corresponding background
• First or several years of professional experience in the area of customer service / incident management
• Good process knowledge in the SAP modules SAP WM / EWM/MFS desirable, but not mandatory
• Practical experience with automated warehouse processes, as well as a good understanding of these are also advantageous
• Fluent in written and spoken English
• Fluent in written and spoken Polish
• Service- and customer-oriented approach, as well as a confident and friendly manner
• Agile and flexible mindset
• Stress resistance and the ability to work in a team as well as initiative and a problem-solving orientation round off your profile

What we offer

• Full support from the manager and team from the start
• Outstanding and supportive atmosphere of collaboration in the team and KION
• Flexible working hours and hybrid work - either home office or at our office next to Bonarka city center
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Employee referral program
• Company co-sponsored learning & development opportunities
• Possibility of growth inside an organization

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• no dress code
• employee referral program

Recruitment stages

• 1.
  Screening call with selected candidates with a recruiter
• 2.
  Teams meeting with Team Leader
• 3.
  Feedback

KION Business Services Polska Sp. z o. o.