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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on modernising IT Helpdesk using AI to automate and improve support. Key technologies and patterns include RAG, vector databases, knowledge graphs, LLM orchestration, agentic AI frameworks, MCP integrations and AI security/governance. Responsibilities include owning end-to-end solution architecture, producing high/low-level architecture, defining integrations, APIs and orchestration patterns, establishing architectural standards and supporting cloud, containers, IAM, monitoring and audit decisions.
Senior AI Solution Architect – Enterprise Automation
Company: ITDS Polska Sp. z o.o.
from: 2 November 2026
to: 2 December 2026
22 470 - 27 090 złnet (+ VAT)/ mth.B2B contract (full-time)
16 100 - 19 400 złgross/ mth.contract of employment
Salary details
basic salary
Offer parameters
level:senior
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Kubernetes
Operating system
Windows
Our requirements
- At least 8 years of experience as a Solution Architect, Enterprise Architect, or Lead Technical Architect.
- A proven track record of designing large-scale enterprise platforms and integrations.
- Strong knowledge of application, data, integration, infrastructure, and security architecture.
- Practical experience with generative AI platforms, agentic AI frameworks, MCP, RAG, vector databases, knowledge graphs, prompt orchestration, and AI governance.
- Strong understanding of cloud-native architecture, containers, Kubernetes, microservices, API management, DevOps/CI/CD, and observability.
- Experience creating architecture artefacts for both technical and executive audiences.
- Excellent stakeholder management, analytical thinking, and pragmatic decision-making skills.
- The ability to work effectively across different cultures, working styles, and time zones in a global environment.
Your responsibilities
- Own the end-to-end solution architecture for programme workstreams.
- Translate business objectives and requirements into scalable technical designs.
- Produce and maintain high-level and low-level architecture documentation.
- Design and govern AI-enabled solutions using RAG, vector databases, knowledge graphs, LLM orchestration, agentic AI frameworks, MCP integrations, and AI security controls.
- Define integration, API, event-driven, and orchestration patterns across enterprise platforms, knowledge sources, automation platforms, and future channels.
- Establish architectural standards, design principles, and governance practices.
- Support decisions related to cloud hosting, containers, identity management, authentication, monitoring, auditability, and security.
- Act as the technical bridge between business, delivery, and engineering teams while identifying dependencies, assumptions, and architectural risks.
About the project
As a Senior AI Solution Architect, you will be working for our client on a strategic global transformation initiative focused on modernising the IT Helpdesk experience through AI-driven support, automation, and intelligent task execution. You will shape the technical direction of the programme, designing secure, scalable, and maintainable solutions in collaboration with delivery, engineering, AI, and business teams.
Transform enterprise IT support with intelligent architecture — design AI-driven solutions that automate, scale, and elevate the helpdesk experience.
Krakow-based opportunity with a hybrid work model, including up to 3 remote days per week.
Only candidates with an existing legal right to work in the European Union will be considered for this role.
This is how we organize our work
This is how we work
agile
This is how we work on a project
- Continuous Deployment
- Continuous Integration
- DevOps
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDS’s Whistleblower Procedure
📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
What we offer
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Access to Pluralsight
- Flexible hours
Benefits
- sharing the costs of sports activities
- private medical care
- flexible working time
- fruits
- integration events
- corporate gym
- saving & investment scheme
- no dress code
- coffee / tea
- drinks
- christmas gifts
- birthday celebration
- sharing the costs of a streaming platform subscription
- access to +100 projects
- access to Pluralsight
Recruitment stages
- 1.online interview
- 2.online interview
ITDS Polska Sp. z o.o.
ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.
This is how we work
Senior AI Solution Architect – Enterprise Automation
16.1k–19.4k zł / mth. (CoE), 22.5k–27.1k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Kraków, Lesser Poland
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Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj:
https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
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