Senior Application Support Engineer (Oracle BRM / ECE)

Our requirements

• hands‑on experience with Oracle BRM, ECE, PDC, and OCOMC;
• strong technical expertise in:
• ECE, Oracle Coherence, online charging concepts, traffic data, and CDRs
• BRM opcodes, CM, DM, REL
• Suspense recycling and REL rejection clearance
• OCOMC and cartridge configuration
• solid understanding of RxDOD framework, end‑to‑end architecture, and BRM integrations with Siebel, OSM, and AIA;
• strong debugging, performance analysis, and log monitoring skills;
• good understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces;
• experience working in distributed onshore/offshore delivery models;
• ability to write and understand SQL queries and solid knowledge of Oracle Database concepts;
• hands‑on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management;
• experience using Confluence, Jira, and similar collaboration tools;
• exposure to automation, scripting, and performance testing;
• experience with CI/CD tools (e.g. Git) and configuration management;
• strong communication and interpersonal skills;
• willingness to learn new technologies and adapt to changes in target architecture.

Optional

• Oracle BRM / ECE certification;
• exposure to PCRF and OCS integration;
• knowledge of Cloud‑Native technologies, Kubernetes;
• good understanding of 3GPP charging standards (4G / 5G).

Your responsibilities

• providing day‑to‑day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components;
• handling incidents, service requests, problem management, RCA, and defect resolution in line with ITIL processes;
• monitoring and troubleshooting issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges;
• performing log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability;
• supporting High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing;
• executing and supporting daily and monthly billing cycles and related operational activities;
• collaborating closely with L1/L2/L3 support teams to resolve complex application and system issues;
• participating in on‑call, rotation, and overtime support, including support outside standard business hours for critical incidents;
• coordinating upgrades, patches, and environment maintenance activities;
• coordinating and monitoring BRM integrations with Siebel, OSM, AIA, and related systems;
• working in onshore/offshore delivery models, collaborating with cross‑functional and geographically distributed teams;
• preparing and maintaining support documentation, SOPs, KT materials, and deployment guides;
• coordinating audit‑related activities and ensuring operational compliance;
• managing and coordinating weekly and monthly releases end‑to‑end in collaboration with Operations, Development, and other stakeholders.

About the project

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• corporate sports team
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• redeployment package
• christmas gifts
• employee referral program
• charity initiatives
• free chat/call with a therapist
• Multisport card

Recruitment stages

• 1.
  Interview with the recruiter
• 2.
  Competency Tests/Language Verification
• 3.
  Video call with a manager
• 4.
  Final Decision

Capgemini Polska