Senior Atlassian Platform Administrator – Jira and Confluence Experts

Our requirements

• At least 3 years of experience supporting Jira, Confluence, and Jira Service Management, especially in enterprise environments.
• Strong knowledge of Jira Software, Confluence, JSM, including configuration of automation rules, request types, SLAs, and knowledge base integration.
• Practical experience with Advanced Roadmaps (Plans), issue hierarchy, and cross-team dependency management.
• Familiarity with Jira and Confluence Cloud features, migration considerations, and hybrid environment support.
• Basic programming skills (e.g., Python, NodeJS) for automation and integration tasks.
• Excellent stakeholder engagement skills, with the ability to gather requirements and explain solutions clearly.
• A mindset focused on continuous improvement, ensuring user experience, consistency, and measurable results.
• Language required for the role: Fluent English (both written and spoken).
• Eligibility to work in this role: Only candidates with an existing legal right to work in the European Union will be considered for this role.

Optional

• Experience supporting hybrid environments or contributing to cloud adoption planning.
• Certifications related to Atlassian tools or project management.

Your responsibilities

• Serve as a strategic point of contact for Jira, Confluence, and Jira Service Management (JSM), guiding teams on effective usage and configuration.
• Provide expert support to end users and stakeholders, resolving queries, managing configurations, and translating requirements into robust solutions.
• Define and promote best practices for Jira project setups, Confluence information architecture, and JSM service design.
• Collaborate with teams to enhance service delivery processes, including incident workflows, request management, and reporting frameworks.
• Build and maintain automation rules within Jira and JSM to streamline operations, including routing, notifications, and SLA management.
• Support planning with Advanced Roadmaps, crafting hierarchies, managing dependencies, and delivering insightful roadmap reports.
• Create comprehensive documentation, run training sessions, and lead onboarding to boost platform adoption and self-sufficiency.
• Support integration and reporting needs through dashboards, filters, and subscriptions, enabling teams to track performance and outcomes.
• Contribute to platform governance, establishing standards and safeguarding balance between flexibility and consistency across teams.

About the project

This is how we organize our work

This is how we work on a project

• Continuous Deployment
• Continuous Integration

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What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight

Recruitment stages

• 1.
  online interview
• 2.
  online interview

ITDS Polska Sp. z o.o.