Senior CLM Specialist

Our requirements

• Strong knowledge of Customer Due Diligence and KYC processes, including AML, sanctions, FATCA, CRS and related global standards.
• Experience delivering high-quality KYC analysis for corporate customers, including complex entity types and multi-layer ownership structures.
• Proven ability to interpret legal and corporate documentation to evidence nature of business, ownership and control.
• Strong analytical skills, critical thinking and attention to detail, with sound judgement in risk-based decision-making and escalation.
• Ability to work effectively in a high-volume, time-sensitive environment while meeting quality and productivity targets and SLAs.
• Confident stakeholder management and influencing skills to drive resolution across multiple teams and clarify responsibilities.
• Excellent written and spoken English, with professional communication skills for internal and external customer outreach via digital platforms and calls.
• A collaborative, flexible mindset with the ability to support colleagues through guidance/training and contribute to process improvement and change.

Your responsibilities

• Manage customers end-to-end across account opening and onboarding, including defining requirements, verifying documentation, and acting as a key point of contact for customers and business partners.
• Complete KYC due diligence reviews to the required quality and detail within agreed timelines and service levels.
• Perform account opening and regulatory activities including CDD, KYC, FATCA and CRS requirements.
• Analyse customer profiles, ownership structures and nature of business; identify UBOs and connected parties, and document outcomes clearly.
• Execute and assess screening alerts (NNS, PEP and sanctions), escalating or discounting in line with policy and evidence.
• Review customer risk ratings, recommend additional due diligence where required, and escalate material risk concerns to management and relevant stakeholders.
• Coordinate effectively with Compliance, Relationship Managers, QA/QC, support functions and technical teams to resolve issues and drive timely case closure.
• Support team performance and continuous improvement by coaching less experienced colleagues, contributing to process enhancements, and acting as backup for the Team Lead when needed.

About the project

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• 1.
  Online assessment
• 2.
  Phone interview
• 3.
  Job interview
• 4.
  Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.