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Senior CRM and Personalization Analyst
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Offer summary

(Summary generated by AI based on the full job description)

The project focuses on CRM and personalization within the banking sector, emphasizing advanced personalization processes and communication strategies. Required skills include SAS CI Studio, Pega CDH, MS SQL. Key responsibilities involve designing personalization workflows, campaign configuration, preparing system requirements, solution testing, and campaign result analysis. Benefits include medical care, multisport access, Pluralsight subscription, and flexible working hours.

you can start ASAP

Senior CRM and Personalization Analyst

Company: ITDS Polska Sp. z o.o.

from: 2 June 2026
to: 2 July 2026
17 850 - 24 150 złnet (+ VAT)/ mth.B2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Expected technologies

SAS CI
Pega CDH
MS SQL

Operating system

Windows

Our requirements

  • At least 5 years of experience in CRM campaign implementation and personalization
  • Proven expertise with SAS CI Studio and Pega CDH configuration
  • Strong knowledge of MS SQL and relational databases
  • Excellent communication skills in Polish at a communicative level
  • Good command of English (minimum B2), written and spoken
  • Analytical mindset with strong organizational and quality-focus skills
  • Willingness to develop professionally and share knowledge with the team

Optional

  • Knowledge of SAS 4GL
  • Experience in delivering marketing campaigns within the banking sector

Your responsibilities

  • Design and implement sophisticated personalization workflows to enhance customer engagement
  • Develop tailored communication strategies based on customer data and needs
  • Configure and optimize campaigns within SAS CI Studio or Pega CDH platforms
  • Prepare detailed requirements and specifications for system enhancements and real-time personalization features
  • Conduct testing and analysis of proposed solutions to ensure effectiveness and performance
  • Collaborate with cross-functional teams to ensure seamless campaign execution and system integration
  • Analyze campaign results and continuously improve personalization processes

About the project

As a Senior CRM and Personalization Analyst, you will be working for our client, an innovative leader in customer relationship management within the banking sector. You will contribute to crafting advanced personalization processes and designing targeted communication strategies that elevate customer experience and foster loyalty. Join us in driving impactful digital transformation and unlocking new growth opportunities.
Unleash the power of personalized customer engagement — shape transformative CRM solutions!
Warszawa-based opportunity with hybrid work model (2 days/ week in the office).
Only candidates with an existing legal right to work in the European Union will be considered for this role.

This is how we organize our work

This is how we work

at the client's siteagilescrumkanban

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
Company

What we offer

  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training, and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Access to Pluralsight
  • Flexible hours

Benefits

  • sharing the costs of sports activities
  • private medical care
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • saving & investment scheme
  • no dress code
  • coffee / tea
  • drinks
  • christmas gifts
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight

Recruitment stages

  • 1.
    online interview
  • 2.
    online interview

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work

Senior CRM and Personalization Analyst
17.9k–24.1k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Warszawa, Masovian
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