Your responsibilities
· Support SSO integrations on ForgeRock Access Management (AM): apply standard configs, run integration tests, and triage issues under guidance.
· Assist in setting up and maintaining federation using SAML 2.0, OpenID Connect, and OAuth 2.0 (manage metadata, certificates/keys, and basic troubleshooting with logs).
· Contribute to authorization policy updates and help build adaptive authentication trees/journeys in ForgeRock AM using approved patterns and templates.
· Participate in AM environment operations: follow runbooks to apply configuration changes, perform basic hardening/tuning in non‑production, execute supervised changes in production.
· Help validate and tune session management configurations across regions in test, raise risks and anomalies promptly.
· Assist with ForgeRock Directory Services (DS): routine health checks, replication status verification, user/directory sync jobs, and backups following SOPs.
· Maintain LDAP settings (password policies, ACIs) and write simple automation scripts (Shell/Python) for repetitive tasks.
· Execute performance and load test plans created by senior engineers, collect results and highlight bottlenecks.
· Deploy and manage ForgeRock web/app server agents via standard procedures across IIS, Apache HTTP Server, NGINX, Apache Tomcat, Node.js, and JBoss Web Server (JWS)—initially in test, then production with oversight.
· Implement and support Multi‑Factor Authentication (MFA) rollouts, monitor success/error rates and assist with troubleshooting.
· Provide L2 operational support on rotation, document KB articles and known‑error records, and escalate appropriately.
· Produce clear documentation (change records, runbooks, build/ops notes) and keep them current.
· Collaborate effectively with globally distributed teams and participate in change/release cadences, make timely, well‑informed recommendations and escalate urgent issues.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.