Senior Delivery Manager (Insurance)

Our requirements

• Minimum 8 years in IT services, consulting, or digital delivery, with a hands-on technology background (software engineering, solution architecture, or technology consulting) and visible technical focus in your management track record; technical certifications are a plus
• Practical, hands-on experience with AI in delivery — delivering AI-based solutions or driving AI adoption across the SDLC — with a native-AI mindset that strengthens RFP and proposal competitiveness
• Full ownership — not coordination — of mid- or large-scale engagements delivery, typically 40–50+ FTE and $5M+ in contract value, including full P&L accountability; experience scaling from leading one delivery team to managing a group of managers
• Proven leadership — not support — in client engagement, delivery management and pre-sales — including direct ownership of RFP/RFI responses and proposal development — across complex, multi-stream delivery
• Full ownership of MSAs, SOWs, commercial models, and delivery approaches, including scope, margin, and change management; experience with fixed-price or outcome-based models is very much desirable
• Direct, regular engagement with C-level/VP (or senior B-track) client stakeholders; strong commercial negotiation, CSAT ownership, and an account-growth mindset. From first handshake with the client to scaled delivery
• Engagement governance, delivery orchestration and structured escalation management, with systems thinking that connects sales, delivery, and operations
• Working knowledge of solution architecture fundamentals and software engineering best practices (code quality, CI/CD, testing, tooling, architecture governance)
• Basic awareness of security and compliance standards relevant to IT delivery (data privacy, ISO/ITIL-aligned practices)
• Experience delivering solutions in the insurance sector (policy lifecycle, claims, underwriting, or distribution), with familiarity with relevant regulatory frameworks (e.g., Solvency II, GDPR, local insurance authority requirements) and exposure to legacy core systems and data models
• Excellent written and spoken English (B2+ as minimum, preferably C1+)

Optional

• Experience with Angular

Your responsibilities

• Own the engagement lifecycle end-to-end — from opportunity qualification through delivery execution and stabilization — with full ownership of outcomes and P&L (revenue and profitability)
• Build trusted relationships with C-level executives (e.g., CTO, CIO), VPs or senior client stakeholders; lead governance, expectation management, and escalations
• Lead presales engagements and own RFP/RFI responses, partnering with Sales and Solution Architects to shape the engagement model, delivery approach, and feasibility
• Lead the deal-to-delivery transition, ensuring SOWs, commercial agreements and delivery plans are aligned and executable
• Manage and grow a team of Delivery/Program Managers and Tech Leads — scaling from leading a single delivery team to overseeing a group of managers
• Establish data-driven delivery governance (KPIs, reporting, escalation paths), mitigate risk and manage scope and commercial evolution
• Drive AI adoption across delivery teams to improve SDLC efficiency and translate AI-driven gains into competitive RFP and proposal narratives
• Oversee architecture governance, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standards

About the project

This is how we organize our work

This is how we work on a project

• Continuous Deployment
• Continuous Integration

What we offer

Development opportunities we offer

• conferences abroad
• conferences in Poland
• development budget
• external training
• industry-specific e-learning platforms
• intracompany training
• mentoring
• soft skills training
• space for experimenting
• substantive support from technological leaders
• support of IT events
• technical knowledge exchange within the company

Benefits

• private medical care
• life insurance
• flexible working time
• fruits
• integration events
• retirement pension plan
• no dress code
• video games at work
• coffee / tea
• parking space for employees
• leisure zone
• employee referral program
• charity initiatives

Recruitment stages

• 1.
  Recruiter Interview (30 min)
• 2.
  Technical Interview (90 min)
• 3.
  Manager Interview (60 min)
• 4.
  Meeting with the Project Team or Client (60 min, optional)
• 5.
  Welcome Aboard!

EPAM Systems (Poland) sp. z o.o.