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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on developing the Digital Identity Validation & Authentication (DIVA) platform for digital identity verification and anti-impersonation in financial services. Key technical requirements include expertise in identity verification, authentication, and risk management along with proficiency in data analytics and multi-market product management. Responsibilities cover owning product vision, optimizing authentication journeys, leading cross-functional teams, and collaborating with compliance and risk functions. Experience delivering customer-facing solutions at scale is required. Benefits include private medical care, multisport, training budget, and flexible working hours.
Senior Digital Product Manager
Company: HSBC Service Delivery (Polska) Sp. z o.o.
from: 18 August 2026
to: 17 September 2026
18 358 - 27 541 złgross/ mth.contract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Kraków, Dębniki
Requirements
Operating system
Windows
Our requirements
- Proven experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale
- Strong knowledge of digital identity verification, authentication, or fraud and risk controls within financial services or another regulated industry
- Demonstrated ability to make product decisions using data, including funnel performance, conversion, and operational metrics
- Experience leading cross-functional delivery teams and navigating complex stakeholder and governance environments
- Strong written communication skills, with the ability to produce clear product requirements, decision papers, and governance updates
- Solid understanding of secure, compliant product delivery, including privacy, security, and regulatory expectations
- Experience managing product delivery across multiple markets, balancing localisation needs and regulatory variation
- Ability to drive measurable outcomes such as improved pass rates, reduced fraud, increased resilience, and better customer experience through disciplined product management
Your responsibilities
- Own and drive the DIVA product vision, multi-year strategy, and roadmap aligned to customer, business, and market outcomes
- Shape opportunities with stakeholders into prioritised initiatives and clear business cases, including costs, benefits, risks, and success metrics
- Translate business priorities into epics and features with measurable value, acceptance criteria, and delivery milestones
- Optimise end-to-end identity verification journeys to improve completion and pass rates while minimising customer friction
- Use data insights such as funnel analytics, error codes, and voice of customer to diagnose drop-offs and drive iterative improvements
- Lead cross-functional agile squads across engineering, UX, data, and QA to deliver outcomes and ensure release readiness
- Manage dependencies across platforms and downstream journeys consuming DIVA capabilities across markets
- Ensure controls-by-design by partnering with Risk, Compliance, Legal, and other control functions, and provide clear governance reporting on performance and incidents
About the project
In today’s digital world, HSBC needs to continuously develop innovative ways for customers to interact with our products and services. We’re building new technology and enhancing existing platforms to make the most of emerging trends, improving customer experience while strengthening security and resilience.
This role sits within the Digital Authentication and Identification Value Stream in IWPB, responsible for a suite of authentication and verification journeys that support millions of customers each year across multiple countries and journeys. A key product is our global Digital Identity Validation & Authentication (DIVA) platform, which enables markets to verify a person’s identity. We combine leading third-party vendor capabilities with internally built features to deliver real-time identity verification and anti-impersonation checks within digital journeys.
DIVA enables customers to capture government-issued identity documents (passport, driving license, national ID) and verifies document authenticity, combined with digital anti-impersonation checks (e.g., selfie-based verification). The platform is live across multiple markets and used at scale across a range of journeys. The roadmap is focused on data-driven optimization, new feature development, improving effectiveness and resilience, and expanding adoption to additional HSBC markets.
What we offer
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages
- 1.Online assessment
- 2.Phone interview
- 3.Job interview
- 4.Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work
Senior Digital Product Manager
18.4k–27.5k zł / mth. (CoE)
I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Dębniki
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