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Offer summary
(Summary generated by AI based on the full job description)
The project involves banking systems focused on developing a Self-Service Portal enabling automated services and integrations. Key technologies include BMC Remedy, BMC Helix, IT Service Management, SQL (MySQL) and Workspace Developer. Responsibilities cover end-to-end service architecture ownership, designing workflows and integrations, and troubleshooting complex issues. Strong data analysis skills and stakeholder communication are required.
from: 22 July 2026
to: 21 August 2026
130 - 130 złnet (+ VAT)/ hr.B2B contract (full-time)
Salary details
basic salary
Offer parameters
level:senior
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
SQL
MySQL
Operating system
Windows
Linux
Our requirements
- Strong, proven experience as an IT Analyst, System Analyst, Service Developer, or in a similar role.
- Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM).
- Practical knowledge of BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
- Strong knowledge of databases and SQL (including MySQL).
- Experience with Workspace Developer or similar service development environments.
- Background in data analysis and interpreting data to support business decisions.
- Good understanding of service architecture, integrations, and enterprise application design.
- Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
- Advanced proficiency in both Polish and English.
Your responsibilities
- Take end-to-end ownership of the service architecture, workflows, and integrations supporting the Self-Service Portal ecosystem.
- Analyze, design, develop, and maintain requestable and automated services.
- Gather, challenge, and translate business requirements into concrete technical solutions.
- Design service questionnaires, approval flows, workflows, and application integrations.
- Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
- Create and maintain technical specifications, process documentation, and operational procedures.
- Drive standardization, automation, and optimization across the service catalog.
- Collaborate closely with service owners, platform teams, and stakeholders in an Agile environment.
About the project
We are Optiveum, a specialized IT recruitment and outsourcing company. Currently, we are looking for an Expert IT Analyst to join our client—a highly established and prominent organization in the banking industry.
In this role, you will join a team responsible for building, enhancing, and operating a Self-Service Portal that enables self-service capabilities for end-users across the bank. You will drive the design, development, and continuous improvement of automated services while contributing to the overall service architecture to deliver a best-in-class digital user experience.
This is how we organize our work
This is how we work
at the client's siteyou focus on a single project at a timeyou develop several projects simultaneouslyyou have influence on the productyou focus on product developmentyou focus on code maintenanceagilescrum
This is how we work on a project
- architect / technical leader support
- team-level deployment
- documentation
- issue tracking tools
- testing environments
What we offer
- Salary: Up to 130 PLN/h net (B2B).
- Work model: Hybrid (50% remote / 2 to 3 days per week from the office).
- Location: Warsaw, Poland.
- Contract type: B2B contract (initial project duration from mid-August 2026 to mid-February 2027, with a high likelihood of extension).
- Fast-track payments: Accelerated payment terms for B2B contractors.
Benefits
- remote work opportunities
- integration events
OPTIVEUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Optiveum is a recruitment and consulting company created based on our 20-plus years of experience in HR & IT services.
We work for Clients located in Poland and abroad providing our local and international Candidates with Project-based or Permanent job opportunities in a remote or office-based model.
This is how we work
Senior IT Analyst
130–130 zł / hr. (B2B)
I apply to:
OPTIVEUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Warszawa, Masovian
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